Diamond Certified Company Report

Absolute Plumbing and Drain

Diamond Certified Company Report

Absolute Plumbing and Drain

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CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 209 VERIFIED CUSTOMERS i

Debra D.

VERIFIED Absolute Plumbing and Drain CUSTOMER

1 of 209

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well, this was my first time using them. Coming from another plumber that we had used for a really long time, I have to say that Hamid really is efficient, affordable, and really friendly.

I think the fact that he was so responsive

Norm M.

VERIFIED Absolute Plumbing and Drain CUSTOMER

2 of 209

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out quickly and were able to snake the drain, fix our garbage disposal, and get everything working again.

Everything, really

Sally K.

VERIFIED Absolute Plumbing and Drain CUSTOMER

3 of 209

Quality 9
9 10
Loyalty Yes
CRITIQUE

The gentleman who came out was very polite and knew what he was doing.

They were able to get the pipes replaced and everything back to working condition.

Read All 209 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Absolute Plumbing and Drain offers a wide range of services to residential and commercial clients in Contra Costa County and parts of Solano and Alameda Counties. The company has the in-house capabilities to handle everything from underground construction work (trenchless sewer replacements, storm and French drain installations) to renovation projects like kitchen and bathroom remodels, and it also installs and repairs everyday plumbing components like fixtures, water filtration systems, and water heaters.

Owner Hamid Rod Tehrani says Absolute Plumbing and Drain’s ability to troubleshoot complicated issues has been a crucial part of its success. “We love taking on difficult projects and producing quality results. Each job has its own unique challenges, so it’s very rewarding when we’re able to solve a customer’s problem and leave them completely satisfied.”

Absolute Plumbing and Drain communicates with its customers throughout their projects and takes the time to explain every aspect its work, which Mr. Tehrani says is important for establishing trust. “We always make sure our customers understand what we’re doing and how they can avoid similar issues from happening in the future. We draw upon our years of experience to provide them with the best possible service, and they really appreciate that.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Absolute Plumbing and Drain

COMPANY CONTACT
Service AREA

Contra Costa County
Solano County
Parts of Alameda County

SERVICES PERFORMED

Sewer, Water & Gas Line Installation & Repair
Plumbing Installation & Repair
Conventional & Tankless Water Heater Installation & Repair
Drain Cleaning
Seismic Earthquake Valves
Plumbing Circulation Pumps

BRANDS Supported
  • TOTO

  • American Standard

  • Grohe

  • Hansgrohe

  • Noritz

  • Bradford White

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Absolute Plumbing and Drain

Absolute Plumbing and Drain’s team is dedicated to providing customers with the best possible service.

Company Profile

Absolute Plumbing and Drain offers a wide range of services to residential and commercial clients in Contra Costa County and parts of Solano and Alameda Counties. The company has the in-house capabilities to handle everything from underground construction work (trenchless sewer replacements, storm and French drain installations) to renovation projects like kitchen and bathroom remodels, and it also installs and repairs everyday plumbing components like fixtures, water filtration systems, and water heaters.

Owner Hamid Rod Tehrani says Absolute Plumbing and Drain’s ability to troubleshoot complicated issues has been a crucial part of its success. “We love taking on difficult projects and producing quality results. Each job has its own unique challenges, so it’s very rewarding when we’re able to solve a customer’s problem and leave them completely satisfied.”

Absolute Plumbing and Drain communicates with its customers throughout their projects and takes the time to explain every aspect its work, which Mr. Tehrani says is important for establishing trust. “We always make sure our customers understand what we’re doing and how they can avoid similar issues from happening in the future. We draw upon our years of experience to provide them with the best possible service, and they really appreciate that.”

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Company Philosophy

“We treat our customers like people, not dollar signs. We know how stressful it can be to have plumbing problems, so we’re dedicated to providing every customer with high-quality service at a fair price, regardless of the size or scope of their job.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Absolute Plumbing and Drain, the best way to keep customers satisfied is to take an honest, informative approach to their jobs. “We lay out all of the information before our customers make any decisions,” says owner Hamid Rod Tehrani. “They really like that type of honesty. We just want our customers to be informed—most of the time, our work is concealed underground or inside walls, so we believe they deserve to have as much information as we can give them.”

Absolute Plumbing and Drain has been providing plumbing services for residential and commercial clients in Contra Costa County, Solano County, and parts of Alameda County since 2002. The company has the in-house capabilities to install and repair everything from sewer and gas lines to fixtures and water heaters.

In contrast to many of its competitors, Absolute Plumbing and Drain appreciates the challenges of atypical jobs. “We really like troubleshooting,” affirms Mr. Tehrani. “Finding solutions to complex problems keeps us fresh and engaged with our work. We always say, ‘Leave the hard jobs for us.’ We’ll crawl underneath a house to solve a problem that three other companies weren’t able to fix.”

Another distinguishing attribute of Absolute Plumbing and Drain is its refusal to engage in high-pressure sales tactics. “We aren’t in business to compete, and our employees are never pressured to sell products or services to get ahead,” explains Mr. Tehrani. “That might not be a popular business model, but we’re proud of it. We use quality parts, choose materials made in the United States whenever possible and treat our customers like family.”

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Industry Info

When it comes to hiring a plumbing company, it’s smart to shop for quality and value.

Many people who have problems with their faucets or toilets are tempted to call a plumbing company that offers the lowest bid, but experts say you won’t do yourself any favors by blindly choosing the cheapest plumber. In fact, according to Hamid Rod Tehrani, owner of Absolute Plumbing and Drain in Concord, the most important thing homeowners should know about the plumbing industry has to do with cost. “You shouldn’t go with the cheapest plumber because you’re going to pay for it later,” he says.

But that doesn’t mean you need to go with the most expensive company, either. According to Mr. Tehrani, it all comes down to finding the right fit for your job. “If you want to replace a fixture and have the time, you can educate yourself and choose the right person for your project.”

Mr. Tehrani says that’s particularly important for avoiding fly-by-night companies that bring employees into the area from other towns, stay in cheap hotels for a few days or weeks, and make money by doing a lot of cut-rate jobs before moving on to another area. While their rates may seem unbeatable and they don’t advertise the fact that they’re not local, consumers who choose to hire these companies can find themselves stuck when their jobs fail or they need to make warranty claims. Not only that, they have to hire another plumber to fix the job, effectively paying for it twice. And if the work wasn’t up to code, they could be liable for repairs or replacements if they try to sell their homes.

Instead, Mr. Tehrani recommends doing some research about your plumbing needs by calling local city or county agencies for information. “Those inspectors have tons of knowledge, and they hear stories every day,” he shares. “They’re some of the best people to call for advice. They can’t refer you to a company, but they can educate you regarding your situation.”

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Frequently Asked Questions

Q: What kinds of pipe fittings do you use?
A: We use technology that’s new to the United States. It has been used in Europe for decades, but we’re one of the first companies in the Bay Area to use it. Instead of using heat and soldering the parts, we utilize a system that uses more than 4,000 PSI to press the fitting over the pipe.

Q: What materials and products do you use?
A: We always try to use quality products that are made in the United States. If we can’t find the part we need from an American supplier, we use something from Germany or Canada. All of the fittings we use on our copper or PEX pipes are from Germany, and our pipes are made in the United States.

Q: Do I need a permit for my plumbing job?
A: Most replacement work is done with a permit. We’ll pull permits through the city or county for anything we replace or alter.

Q: Can you perform real estate plumbing inspections?
A: Yes. We’ll camera-inspect the sewer line and the storm drain line to verify the condition of the pipes. It’s an expensive repair or replacement, so people who are buying homes want to know if their pipes are in good condition.

Q: Can I trust your employees?
A: Absolutely. Our employees have all passed background checks, and they wear clean uniforms so you can identify them as employees of our company. Also, most of them go through training and classes every three months in order to be certified or improve their knowledge about new products on the market.

Q: Do you offer financing?
A: Yes, depending on the job. We work with three different banks, and some of them have low interest rates that can help customers get their problems fixed right away. There are different terms depending on your credit and the plan you choose, including three months with no interest; six months with no interest; and one-, five-, and seven-year plans. In many cases, it only takes 10 minutes to secure financing because our technicians carry iPads with software that lets them submit financing paperwork. As soon as it’s accepted, we can move forward with the job.

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SELECTED PHOTOS FROM Absolute Plumbing and Drain

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Hamid Rod Tehrani

Expert CONTRIBUTOR PROFILE
  • Hamid Rod Tehrani is owner of Absolute Plumbing and Drain, a Diamond Certified company. He can be reached at (925) 267-8561 or by email.

Hamid Rod Tehrani: A Technical Advancement

By James Florence, Diamond Certified Resource Reporter

CONCORD — After eight years of working construction, Hamid Rod Tehrani felt it was time to advance to something a little more technical. “I decided to look into plumbing,” he relates. “At first, it was a lot more grunt work than technical, but that changed with time. The more I learned about the intricate aspects of the profession, the more I enjoyed it. Eventually, I got hired by the county as a crew leader for underground pipe replacement projects. In 2002, I started my own plumbing business, and it has been growing ever since.”

Today, as owner of Absolute Plumbing and Drain, Hamid says his favorite part of his job is the daily challenges. “Every day brings new situations and new problems to solve. Even if the job is basically the same, the unique situation can differ significantly. I enjoy troubleshooting and finding solutions to challenging problems.”

Originally from Iran, Hamid came to the United States in 1995 and currently resides in the East Bay Area. “Transitioning from life in Iran to life in the U.S. wasn’t exactly smooth,” he says. “I had a business degree, but back then it wasn’t recognized in the U.S., so I basically had to start over from scratch. What I appreciated most was the fact that I was accepted here, despite being from a totally different culture. I will always be appreciative of the people who accepted me for who I am and helped me get on my feet.”

In regard to his professional career, Hamid espouses the importance of going the extra mile to ensure customer satisfaction. “I’m not worried about being the biggest or most profitable plumbing company; I’m more concerned about making our customers happy,” he affirms. “Sometimes that means going the extra mile. For example, I recently did a job where I was at the customers’ home until 9:30pm, just so I could make sure they had running water before I left. They couldn’t believe I was willing to stay that long, but they were very appreciative. Driving home, I was tired but happy. That’s the kind of feeling that’s more rewarding than money.”

When asked the first thing he’d do if he were to retire tomorrow, Hamid says he’d take a cruise. “I work six days a week, so if I retired, I’d definitely take some time to relax. Maybe I’d go on a cruise to Costa Rica. Of course, I’d want to keep the business running with my guys, so I probably wouldn’t retire completely. Maybe I’d just transition into a less hands-on role.”

Ask Me Anything!

Q: What’s your favorite restaurant?
A: The Cheesecake Factory in Walnut Creek.

Q: Music or talk radio?
A: Talk radio.

Q: Do you collect anything?
A: Watches.

Q: If could time-travel, would you go to the past or the future?
A: I would go to the past, when life was more slow-paced. These days, it feels like we’re chasing our lives to get to the end. I miss the simpler, slower times.

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Expert articles
  • Sewer Line Repair Alternatives

    CONCORD — If you have damaged or broken sewer pipes underneath your home, you’ll be glad to know there are repair alternatives to jackhammering your foundation. Here are a couple of potential options:

    • If your sewer pipe only has minor damage, a plumber can descale the line and apply an epoxy to create a smooth surface and seal any cracks. This will increase the line’s lifespan and defer the need for more intensive repairs or replacement.
    • If your pipe is severely damaged, a plumber can insert a liner through the existing pipe using the trenchless line replacement method. This innovative method makes sewer line repair much easier than in times past, which saves home and business owners money and hassle. However, trenchless sewer replacement isn’t always a viable option, so you’ll need to have the issue diagnosed by a professional.
    Read moreRead less
  • Two Ways to Clean Your Storm Drains

    CONCORD — When it comes to preparing for a major storm, one of the most important steps is cleaning out your storm drains. Storm drains are susceptible to being stopped up by debris, which can result in flooding on your property. Here are two ways to clean your storm drains:

    Cabling
    The simplest option for cleaning storm drains is to run a cable through them to clear out the debris inside. The only problem is that storm drains aren’t piped the same way as other drains, so there’s no guarantee that cabling will do a thorough job.

    Hydro jetting
    Hydro jetting is a method for clearing drains that utilizes high-pressured water (2,000 PSI) to force out inner debris and buildup. This is the most effective way to ensure your storm drains are completely clear of debris.

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  • How to Clear a Congested Drainpipe

    CONCORD — Clogged drainpipes are common in many residential households, and one of the main culprits is grease from cooking. Over time, grease can settle on the bottom of a drainpipe and eventually create a stoppage. That’s why you should never pour grease down your sink drain when you’re cooking. Instead, let the grease sit until it congeals, then use a paper towel to wipe off the grease and throw it in the garbage.

    When grease buildup is allowed to sit in a drain for an extended period of time, it can result in a congested pipe. In this situation, a drain snake (aka auger) won’t fix the problem—it’ll go through the stoppage and come back out without actually removing it. The only way to effectively clear a congested drainpipe is with hydro flushing. A plumbing technician will run a hydro line inside your drainpipe and apply water at a pressure of up to 2,000 PSI. This pressurized water will blow all the grease buildup out of the pipe and down the drain. Once cleared, your drain will function properly again.

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  • Descaling Cast Iron Drainpipes

    CONCORD — Many homes in the Bay Area still have old, cast iron drainpipes. Over time, scale tends to accumulate on the insides of cast iron pipes, which can cause issues with their performance. Besides constricting water flow through the pipes (which can result in slow drains), the rough, flaky buildup increases the chances of toilet paper getting snagged, which can create stoppages in the line.

    If you think you’re experiencing scale buildup issues with your home’s cast iron drainpipes, have a plumber perform an in-line camera inspection. If it turns out that scale buildup is the culprit, you’ll need to have your pipes descaled. To do this, a plumbing technician will run chain mail through the drainpipes to remove the scale buildup. Afterward, your pipes should function properly again.

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  • An Important Pre-Purchase Property Inspection

    CONCORD — An important part of buying a new home is performing pre-purchase property inspections. These inspections verify that the home is in good condition and help rule out any unwanted (and expensive) surprises. One pre-purchase inspection I highly recommend is a sewer lateral inspection.

    Since sewer laterals are situated below the ground, it’s easy for problems to go unnoticed until they become full-blown. These include cracks and breakages caused by intruding tree roots, as well as foreign objects or buildup clogging the line. Repairing or replacing a damaged sewer lateral can cost thousands of dollars, so it’s something you’ll want to be aware of prior to purchasing.

    A sewer lateral inspection is performed using an in-line camera that provides an interior view of the pipe’s condition. If it turns out the sewer lateral is damaged, you can either move on to another property or use this information as a bargaining chip to get a reduction in price. In either case, a sewer lateral inspection can help you avoid a very expensive mistake.

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  • The Advantages of an Earthquake Safety Valve

    CONCORD — Due to high levels of seismic activity, earthquake safety is no small matter in the Bay Area. If you’re a homeowner, this means ensuring your home is structurally reinforced with supplementary measures like bolting and bracing. It’s also a good idea to have a family exit strategy laid out in advance. However, there are additional ways to augment earthquake safety for your home and family.

    One worthwhile measure is installing an earthquake safety valve onto your home’s gas line. When a major earthquake occurs, a home’s gas supply can become damaged, which can cause a leak that leads to fires or explosions. An earthquake safety valve guards against such catastrophes by sensing substantial seismic shifts and subsequently shutting off gas service to the home.

    Earthquake safety valves aren’t very expensive to install, but they do vary in quality, so it’s important to do your research and invest in a good product. Cheaper valves are more liable to be triggered accidently, which means you could shut off gas to your home if you bump against your valve while taking out the garbage. Worse still, cheap valves aren’t easy to reset—typically, it has to be done by a professional plumber, which results in an expensive service call.

    In contrast, high-quality earthquake safety valves are more precise in their sensitivity, so they’re less likely to be triggered accidently. Additionally, high-quality models are equipped with easy reset buttons, with no need for professional assistance. So, while a high-quality earthquake safety valve may be more expensive at first, it’s a more economical choice in the long run.

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  • Two Often-Overlooked Plumbing Components

    CONCORD — Even minor plumbing system components can cause major problems if ignored. Here are two often-overlooked plumbing components you should be aware of:

    Washing machine hoses

    Few people think about the rubber hoses that deliver water to their washing machines. However, if ignored, these minor components can deliver an unwelcome surprise. Old rubber washing machine hoses are known to burst without warning, resulting in major water leaks. If you aren’t home when this happens, you could return to find that your garage has been converted into a swimming pool!

    The best way to prevent this situation is to invest in braided washing machine hoses. Whereas rubber hoses are only good for five years, braided hoses have a lifespan of 15 years and are less likely to burst due to their sturdy design. Considering the potential cost of water damage, this modest investment is a wise preventative measure.

    Shut-off valves

    Most plumbing fixtures and appliances have one or more valves that allow for the water to be shut off if a leak occurs or a repair/replacement is needed. When a shut-off valve isn’t used for a long period of time, it can freeze up. When this happens, the valve may not work when you need it to, which can put you in a tough spot.

    Fortunately, there’s a simple way to prevent this from happening. Once a year, go through your home and turn every plumbing shut-off valve off and on again. Since valves freeze up from lack of use, this simple measure will help keep them functioning properly for the long term.

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Expert video tip
  • Video: Cleaning Your Storm Drains

    Complete Video Transcription

    CONCORD — Larry Williams: With our first major storm of the year past, now it’s time to look forward to more rain to come. With that you have storm drains that are stopped up or will get stopped up from debris. There are two ways to clean those storm drains. One is with a cable. One is with hydro, which is high pressure water. With the cable, you run your cable inside the drain. But the problem is they’re not piped the same way as other drains. They don’t have a long sweep 90; they may have a short 90 or a short T. And that cabling may not clear your drain. There’s no guarantee that cabling will.

    Then you have to go to the hydro hydro. Hydro’s a slender cable with high pressure water, 2000 PSI, which you go in and blow the debris and the dirt backwards towards the entry point. And that way you can clear your drain from the backyard to the front. And you won’t have water flooding your backyard, your atrium, or any area around your garage or around your house.

    Please clean those storm drains. Thank you.

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  • Video: Sewer Line Repair Alternatives

    Complete Video Transcription

    CONCORD — Ryan Cummings: If your house is on a slab and you have damaged or broken sewer lines under it, there’s other ways of repairing versus jackhammering your house up. We can go in and descale the line and epoxy the inside of the line to make a smooth surface, and seal the line and increase the lifespan of the existing sewer line under your slab. Also, if the pipe is severely damaged, we can insert a liner. These are just different options versus tearing up your home.

    Read moreRead less
  • Video: Descaling Cast Iron Drainpipes

    Complete Video Transcription

    CONCORD — Larry Williams: Today, I want to talk to you about your drainpipes. Cast iron pipes, as they get older, they will flake on the inside; they will get buildup on the inside. To get rid of that buildup, you have to have your pipes descaled reason being is, as your pipe get bumpier, or that flaking happens, the water will not flow properly. Tissue will not flow properly. It has a tendency to snag and cause a stoppage in your drainpipe.

    To alleviate this problem, what you need to do is have your drain pipes descaled. Once the technician comes out and run a camera inside your drain and says you have buildup inside your drainpipes, then you need to have it descaled. He will give you that recommendation. And what it does is, we run chain mail – depends on the pipe chain mail, for cast iron and clay pipes are PVC, but we run a special chain inside of each of those. It will clean the inside of your pipe, and your pipe will flow properly like it was brand new again when you first had it installed in the ground.

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  • Video: Sewer Lateral Inspection

    Complete Video Transcription

    CONCORD — Host, Sarah Rutan: Before purchasing a new home, there’s an important inspection you’ll want to have performed. To learn more, we’re in Concord with Lindsay Guay of Absolute Plumbing and Drain, speaking on behalf of Diamond Certified Expert Contributor Rod Tehrani.

    Lindsay Guay: If you’re thinking of purchasing a new home, we highly recommend having a sewer lateral inspection performed. A sewer lateral inspection can help you prevent problems in your line such as tree roots, breakages, cracks, foreign substances or objects in the line, and offsets. That all can be very expensive to repair or replace down the line.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.

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  • Video: How to Clear a Congested Drainpipe

    Complete Video Transcription

    CONCORD — Larry Williams: Hello. My name is Larry Williams. I’m the senior tech with Absolute Plumbing and Drain. I want to talk to you about one of the major problems in stoppages in residential and commercial is grease. Grease comes from cooking; grease comes from bathing. We all put out a little bit of oil when we take a bath, but when you’re cooking, please do not pour grease down your drain. When you get through cooking, take that pot, take a paper towel and wipe out that pot before you put it in the dishwasher and wash it – reason being is, grease is heavier than water.

    Grease will settle on the bottom of your drainpipe, and grease will eventually cause a stoppage. If you have a pipe that has a stoppage in it and it’s been sitting for a few days, you can get a congested pipe. And what that means is, the snake will go right through it and come back out. The only way to clear congested pipe is with a hydro flushing. We run our hydro line inside of your drainpipe with a pressure up to 2000 PSI; it will blow all the debris out of your pipe, down the drain, and your pipe will be clear and your drains will be functioning the way they’re supposed to be according to the specification when you had your house built.

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  • Video: Water Heater Air Intake Screen Cleaning

    Complete Video Transcription

    CONCORD — Host, Sarah Rutan: One often-overlooked aspect of water heater maintenance is cleaning the air intake screen. Today we’re in Concord with Diamond Certified Expert Contributor Rod Tehrani of Absolute Plumbing and Drain to learn more.

    Diamond Certified Expert Contributor, Hamid Rod Tehrani: I have one simple tip to keep your water heater in good standing, working position. Which by cleaning it, clean both sides of your water heater. You can use your vacuum and get the lint off of the screen. That cause the—the pilot goes off when the screen has lots of lint, so the doesn’t get in there. There’s residue buildup on your pilot, and the water heater is going to stop working all of a sudden. It can be two, three-years-old water heater, and then you have that issue. Just keep it clean and use your vacuum, and you can flush it yourself once a year as well, or if you need the help, give us a call. We can help you to flush it.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.

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  • Video: Maintaining Shut-Off Valves

    Complete Video Transcription

    CONCORD — Host, Sarah Rutan: To keep your home’s water shut-off valves functioning properly, you’ll need to follow a simple maintenance step. To learn more, we’re in Concord with Larry Williams of Absolute Plumbing and Drain, speaking on behalf of Diamond Certified Expert Contributor Rod Tehrani.

    Larry Williams: You’ve got shut-off valves at your washing machine box, or you could have a faucet inside the garage. One good tip is to turn these valves off and on once a year. Imagine if you’re getting a new washing machine, the technician come in there and he goes to turn off the valve so he can put the new washing machine in place, and he can’t do it. He will tell you; I can’t turn this off. You say, well, I can go to the front of the house and turn it off at the main shut-off valve. He tells you that won’t work. It will void the warranty if it doesn’t work at the box. So, please exercise those valves once a year.

    Also, behind your toilet, underneath your sink, you got a regular shut-off valve. You should exercise those once a year. Imagine in the middle of the night, one of those hose bursts, you go to turn it off, and you can’t. You’d have to turn off the water to the whole house. But if you just exercise that valve once a year, you have no problem. You can just turn it off right there underneath the sink, and you can go back the next morning and call for help.

    But with that laundry box, if you don’t exercise that valve when you’ve got to replace it, the technician will come out, he have to cut open your walls, re-solder your pipes, you have to get a sheetrock person to come in and repair the sheetrock, and a painter to come back and repair the wall. But just by exercising that valve once a year you would alleviate that problem.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.

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  • Video: Preventing Water Damage From Washing Machine Hoses

    Complete Video Transcription

    CONCORD — Host, Sarah Rutan: When it comes to your home’s plumbing system, even something as minor as washing machine hoses can cause major damage if ignored. To learn more, we’re in Concord with Larry Williams of Absolute Plumbing and Drain, speaking on behalf of Diamond Certified Expert Contributor Rod Tehrani.

    Larry Williams: Okay, the question of the day. How old are your washing machine hoses? Most people don’t think about the washing machine hoses, but they have rubber hoses behind the washing machine. These washing machine hoses are only good for five years. But if you have the braided hose, they’re good for fifteen years. Imagine you get the rubber hose, you get a boot inside that hose, you go out to dinner, that hose bursts, your house is putting out 65 PSI of pressure at any given time. When that hose bursts, you’re going to get 65 PSI of pressure going into your garage. You’re at dinner, when you come back, you can go swimming inside your garage by the time you get back. If you have the braided hose good for fifteen years, you wouldn’t have that problem.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.

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Diamond Certified RATINGS ON Absolute Plumbing and Drain
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 209 VERIFIED CUSTOMERS i

Debra D.

VERIFIED Absolute Plumbing and Drain CUSTOMER

1 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

Well, this was my first time using them. Coming from another plumber that we had used for a really long time, I have to say that Hamid really is efficient, affordable, and really friendly.

I think the fact that he was so responsive

Norm M.

VERIFIED Absolute Plumbing and Drain CUSTOMER

2 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

They came out quickly and were able to snake the drain, fix our garbage disposal, and get everything working again.

Everything, really

Sally K.

VERIFIED Absolute Plumbing and Drain CUSTOMER

3 of 209

Quality 9
9
Loyalty Yes
CRITIQUE

The gentleman who came out was very polite and knew what he was doing.

They were able to get the pipes replaced and everything back to working condition.

Keith A.

VERIFIED Absolute Plumbing and Drain CUSTOMER

4 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

They are a company that I would use in the future.

I know Larry, who is one of the technicians and owners. I trust his opinion in what needs to be done.

Jeff

VERIFIED Absolute Plumbing and Drain CUSTOMER

5 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

I have told a lot of people and a lot of people have used them. They are just fantastic.

Their friendly attitude, their promptness and how quickly they get out there

Nate

VERIFIED Absolute Plumbing and Drain CUSTOMER

6 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

They were quick and on time.

I was able to schedule ahead of time and they came on the day I wanted.

Nate S.

VERIFIED Absolute Plumbing and Drain CUSTOMER

7 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

They were prompt and they took care of whatever the problem was.

They were timely and professional.

Chris C.

VERIFIED Absolute Plumbing and Drain CUSTOMER

8 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

They were very helpful and straightforward.

They were efficient and honest.

Sue R.

VERIFIED Absolute Plumbing and Drain CUSTOMER

9 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

Good plumber

Good service

Gabriel H.

VERIFIED Absolute Plumbing and Drain CUSTOMER

10 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

It was easy and they were forthcoming with what they were going to charge. They were fast and professional. I would recommend them.

It was easy and they were forthcoming with what they were going to charge. They were fast and professional. I would recommend them.

Steven B.

VERIFIED Absolute Plumbing and Drain CUSTOMER

11 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

I have their card and I would pass that information on. I have already passed their information on to everyone in my HOA.

It was quick and easy. They explained everything from start to finish and they told us how to avoid back ups in the future.

Julian K.

VERIFIED Absolute Plumbing and Drain CUSTOMER

12 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

They are professional, quick and efficient.

They did what they said they would do and were on budget and on time.

Jill S.

VERIFIED Absolute Plumbing and Drain CUSTOMER

13 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

I would share their information with my friends.

On time and they fixed the job the first time around.

Melissa

VERIFIED Absolute Plumbing and Drain CUSTOMER

14 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

They were prompt and relatively inexpensive.

They were prompt, relatively inexpensive and they got the job done.

Steven E.

VERIFIED Absolute Plumbing and Drain CUSTOMER

15 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

No hassle and they take care of the problem.

They came in and they took care of the job.

Dolores S.

VERIFIED Absolute Plumbing and Drain CUSTOMER

16 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

They came when I needed them urgently and they found the cause of the problem.

They responded quickly when I needed them.

Darren P.

VERIFIED Absolute Plumbing and Drain CUSTOMER

17 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

They were courteous and the prices was fair.

Customer service

Delores G.

VERIFIED Absolute Plumbing and Drain CUSTOMER

18 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

They are a great company, skilled and fast.

Professionalism

Jeff K.

VERIFIED Absolute Plumbing and Drain CUSTOMER

19 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

They were very kind and courteous.

They came out on a holiday weekend and responded at a very critical time.

Denise P.

VERIFIED Absolute Plumbing and Drain CUSTOMER

20 of 209

Quality 10
10
Loyalty Yes
CRITIQUE

They are very honest and priced fairly.

They were very prompt and did what they said they would do.

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