Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for electrical contractors that have earned the prestigious Diamond Certified award. For Bit Electrical Inc., customer satisfaction comes down to one simple factor: providing services that fulfill a variety of needs. “Our goal is to build long-term relationships with our clients, and a big part of that is being willing to do whatever’s necessary,” says owner Sergey Ivanov. “That’s why we never say ‘no’ to a job—whether it’s a small service appointment or a large project like a tenant improvement, we’ll be there to take care of it.”

Bit Electrical has been providing electrical services for residential, commercial and industrial clients throughout the Greater Bay Area since 2006. The company has the training and equipment to handle everything from light switch installations and panel replacements to complete lighting system designs and installations, and it also offers electrical audit services to customers who want to reduce their energy usage.

Unlike electrical contractors that have limited experience when it comes to working on a wide range of projects, Bit Electrical utilizes its versatile background to handle any type of electrical work its clients need. “We’ve worked on a lot of commercial spaces in the past, including restaurants, offices and retail stores, but recently we’ve been getting more into the residential sector,” explains Mr. Ivanov. “With our wide-ranging experience, we have the capabilities to solve any problem we come up against.”

Another distinguishing attribute of Bit Electrical is its ability to work with budget-sensitive clients. “Whenever possible, we try to eliminate extra costs on our clients’ projects,” affirms Mr. Ivanov. “Whether it’s providing alternative options or re-using existing components that are still in good condition, we do our best to make things affordable and avoid unnecessary expenses.”

If your home’s electrical system is outdated, consider implementing modern upgrades.

As our dependency on electrical energy continues to increase, the electrical systems in many older homes are ceasing to fulfill modern power needs. So, if your home’s electrical components are outdated, it may be time for an upgrade.

One telltale sign it’s time to upgrade is if your home still has two-pronged electrical outlets, which, according to Sergey Ivanov, owner of Bit Electrical Inc. in Daly City, are indicative of an obsolete wiring system. “Generally, homes with two-pronged outlets still have knob-and-tube electrical wiring,” he explains. “Besides being very old, this style of wiring doesn’t have a ground conductor, which increases the risk of electrical hazards.” For those who can’t afford a whole-home rewire, Mr. Ivanov says there’s an alternative option. “You don’t have to rewire your home to upgrade your outlets to three-pronged receptacles—you just need to have GFCIs installed on those outlets. This provides artificial ground fault protection, which reduces the risk of electrocution.”

Another reason to consider upgrading is if your home’s electrical system runs on fuses instead of circuit breakers. “Most fuse boxes are at least 30 years old and were designed for a much lower power output than is needed today,” says Mr. Ivanov. “If you use a lot of electrical appliances and devices, it can cause your home’s electrical wires to overload, which leads to overheating and creates a fire hazard. So, if your home is still running on an old fuse box, you should consider upgrading it to a circuit breaker panel.”

A third reason to upgrade your electrical system is if there aren’t enough outlets in your home to serve your needs. In this case, you may find yourself plugging in a lot of extension cords and power strips, which, according to Mr. Ivanov, can lead to a dangerous situation. “It’s unsafe to have a lot of extension cords running through your home—they should be used temporarily, not permanently,” he says. “Installing additional outlets is a good solution to this problem, and it’s quite affordable as far as electrical upgrades go.”

Q: Do you charge by the hour or by the job?
A: It depends on the size of the job. If it’s just a service call, we charge by the hour plus materials. For larger jobs, we’ll provide an estimate and draft a contract for the entire project.

Q: Will you be able to finish my project on time?
A: Absolutely. Once we start a project, we commit to completing it on schedule, even if that means working longer hours or weekends.

Q: Can you do nighttime work?
A: Yes, if you have a commercial space with operating hours that make daytime work unfeasible, we can arrange to work at night.

Q: Are you available on weekends?
A: We’re available to work on Saturdays and Sundays by appointment.

Q: Can you install parts or equipment that I purchased myself?
A: Yes, if you provide your own fixtures or materials, we’ll install them and only charge you for our time.