Diamond Certified Company Report

Cook’s Kitchen & Bath, Inc.

Name: Cook’s Kitchen & Bath, Inc.
Address: 701 Southampton Road, Benicia, California, 94510, US
Telephone: (707) 901-7940
Rating: 9.3

(707) 901-7940

(925) 405-5944

Contact

Diamond Certified Company Report

Cook’s Kitchen & Bath, Inc.

(707) 901-7940 | (925) 405-5944

Contact

Diamond certified ratings dashboard

CUSTOMER SATISFACTION i

Customer LOYALTY i

Helpful Expertise i

Company Credentials i

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Phone SURVEY RESPONSES FROM 85 VERIFIED CUSTOMERS i

Amy S.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

1 of 85

Quality 10

10 10

Loyalty Yes

CRITIQUE

The craftsmanship was beautiful. They did what they said they were going to do, they were always on time, and they were reliable.

The whole experience was really nice and I felt like everything was done gorgeously.

Janet P.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

2 of 85

Quality 10

10 10

Loyalty Yes

CRITIQUE

They completed the project within the time that they said they would, and they keep you right on track so you know what's going to happen and when it's going to happen.

They kept me informed with everything that was happening, they were pleasant to work with, and it was a good experience.

Tina M.

VERIFIED Cook’s Kitchen & Bath, Inc. CUSTOMER

3 of 85

Quality 10

10 10

Loyalty Yes

CRITIQUE

They do what they say they're going to do when they say they're going to do it.

They were easy to deal with and just wonderful. They were always there. It was a perfect experience, and I'm very happy with everything that they've done.

Read All 85 Survey Responses at Ratings View

Diamond certified VIDEO PROFILE

Diamond certified company PROFILE

David Cook, President

Cook’s Kitchen & Bath, Inc. is a licensed design/build contractor that specializes in full-service kitchen and bathroom remodeling. Serving residential clients in Solano, Contra Costa, Northern Alameda and Southern Napa Counties, the family-owned and operated company manages every aspect of a project, including designing, bidding, planning, pulling permits, scheduling, ordering, installation, cleanup and follow-up.

President David Cook, with more than two decades of experience in the construction industry, says he has developed a keen eye for detail and a reputation for excellence that attracts all types of quality-seeking clients. “Our aim is to take the guesswork out of kitchen and bathroom remodeling. Most people have never been through the process and have no idea what to expect or what things cost. Our job is to guide them through the process step by step so they know exactly what’s happening.”

Cook’s Kitchen & Bath, Inc. is an authorized dealer for Dura Supreme Cabinetry, Grothouse Wood Countertops and Bestbath Systems, a leading manufacturer of walk-in bathtubs, curbless showers and standard showers. Cook’s Kitchen and Bath works closely with clients to meet special needs, helping to retrofit their bathrooms for both safety and comfort. Mr. Cook invites potential customers to visit Cook’s Kitchen & Bath’s Benicia design studio (by appointment) for more information.

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COMPANY CONTACT

Cook’s Kitchen & Bath, Inc.

(707) 901-7940

(925) 405-5944

EMAIL
701 Southampton Rd Suite 105-106
Benicia CA 94510
Map Hours Website CLOSED NOW

Locations

Solano County
Contra Costa County
Northern Alameda County
Southern Napa County

Get Directions

SERVICES PERFORMED

Kitchen & Bathroom Remodels
Design & Build
Design Services
General Contractor
Cabinetry
Home Offices

BRANDS Supported

Best Bath Systems
Huntwood Custom Cabinetry
Task Lighting

Company Name:	Cook’s Kitchen & Bath, Inc.
Website:	cookskitchenandbath.com
Phone Number:	(707) 901-7940 (925) 405-5944
DCID Number:	DCID7073422820 DCID9253359099
Hours:	Mon – Fri: 8am – 5pm Showroom Hours: By Appointment
Areas Served:	Serving Solano, Contra Costa, Northern Alameda and Southern Napa Counties including Benicia, Vallejo, Fairfield, Vacaville, Suisun, Cordelia, Martinez, Pacheaco, Concord, Bay Point, Pittsburg, Antioch, Pleasant Hill, Walnut Creek, Lafayette, Orinda, Moraga, Danville, Alamo, San Ramon, Hercules, Rodeo, Pinole, El Sobrante, Abany, Emeryville, Berkeley, Oakland Hills, American Canyon, Napa, Silverado
Managers:	David Cook, President; Christopher Cook, Vice President
Years in industry:	28 (David Cook)
# of Employees:	2
License:	835584
Insurance:	Liability Insurance, Workers' Compensation
Memberships:	Better Business Bureau, National Association of Home Builders - Remodeling Division, National Association of the Remodeling Industry, National Kitchen & Bath Association, SEN Design Group
Founded:	2004
Areas of Expertise:	Kitchen & Bathroom Remodels, Design & Build, Design Services, General Contractor, Cabinetry, Home Offices
Key Brands:	Bestbath Systems, Huntwood Custom Cabinets, Task Lighting
Customer Type:	Residential
Warranties & Guarantees:	2-Year Warranty on Workmanship, Manufacturers’ Warranties on Materials
CC Accepted:

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Cook’s Kitchen & Bath, Inc.

A recently completed kitchen remodel by Cook’s Kitchen & Bath, Inc.

Company Profile

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Company Philosophy

“Remodeling is a relationship business! With so many variables involved, it’s up to us to educate clients about the process. To be successful, we take full responsibility, managing every aspect of every project from start to finish. Our ultimate goal is to have our clients walk into their new space every day, as long as they live there, and say, ‘I love it!’”

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Comparative Summary

Even though Dave Cook’s company specializes in kitchen and bathroom remodeling, he considers himself to be in “the relationship business.” The best contractors don’t merely see themselves as project managers, says Mr. Cook, co-owner of Cook’s Kitchen and Bath, they take responsibility for the entire customer experience–with good communication as their key approach.

In the case of Cook’s Kitchen and Bath, that customer experience resembles a well-oiled machine, calibrated to deliver on-time, on-budget and trouble-free performance, says Mr. Cook.

The family-owned company (Dave’s brother, Christopher Cook, is co-owner) manages every aspect of your project from start to finish: Bidding, designing, planning, pulling permits, scheduling, ordering, installation, clean-up, follow-up and, of course, guaranteeing their work. This business model, known as design-build, spares you the hassle of juggling multiple contractors. More important, all accountability for your project rests with one company. When you have problems, there’s no run-around; you know where to turn.

Moreover, the Cook’s Kitchen and Bath team stays in constant communication with its customers. The company actively solicits ongoing feedback, says Dave Cook, asking, “What can we do better?” and “How are you feeling about the work?” Customers are never left frustrated or kept in the dark.

Cook’s Kitchen and Bath has developed a highly regimented process that ensures bids are based on real-life considerations and not, as is a common practice in the industry, “allowances and wild guesses,” says Mr. Cook.

Because Cook’s Kitchen and Bath is a smaller company with only one or two ongoing jobs at any time, it will never pull its workers off your project because they’re needed elsewhere. What it starts, it finishes–on time and on budget.

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Industry Info

If your kitchen/bath contractor doesn’t answer “yes” to these questions, consider looking elsewhere. By law, any licensed contractor must hand the customer a statement saying whether they do or don’t carry general liability insurance. Yet clients of Dave Cook, co-owner of Cook’s Kitchen and Bath, tell him their prior contractors have never complied with this requirement.

“It says a lot about some of the problems with this industry and some of the issues about integrity,” he says.

When evaluating potential contractors for your kitchen or bath project, it’s important to compare “apples to apples,” says Mr. Cook. He advises against making a decision on price alone.

Here’s a list of questions that can help determine whether a contractor adheres to high standards for quality, ethics and business practices.

• There are about 40 different classifications of contractor licensing. Are you and your employees licensed in the proper categories?
• Do you have general liability insurance? Can you provide the required disclosure form?
• Do your trade contractors carry general liability insurance? Are you named as “additional insured” on each of your subcontractor’s policies?
• Do you carry worker’s compensation for your employees?
• If your trade contractors have employees, are you a certificate holder of their workers’ compensation policies?
• Does the Better Business Bureau accredit you?
• Do you guarantee your price? Do you use a fixed price contract?
• What are your dust protection measures? Do you site-protect walls, floors and other finished surfaces?
• Plumbing, electrical structure, wet walls around tubs and showers, and the opening of a wall all require permits. Do you pull permits for your work?

Your contractor should answer “yes” to most, if not all, of these questions, says Mr. Cook. Otherwise, you should consider looking elsewhere.

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Frequently Asked Questions

Q: How long does it take to design a kitchen?

A: 30, 40, 50, sometimes 60 hours of work is necessary to plan a kitchen. A lot of people watch HGTV and think it takes half an hour to plan and a week to produce.

Q: And what about the actual remodel?

A: Our typical kitchen remodel is four to six weeks. We usually get them done between four and five, but it’s always better to build in extra time. I won’t tell you three weeks and have it takes four or five. So we’re conservative in our estimates.

Q: What about a bathroom?

A: If someone says, “Oh, we can build your bathroom in one day,” it’s simply not true. You can’t even get a permit or inspection in one day. Usually it takes seven to 10 business days for a bathroom. If it’s a tile job, it’s probably going to be a little more.

Q: How messy is this going to get?

A: Site protection is very important to us. Protecting your property is a top priority. We have several different materials we use to cover different floor types—a carpeting protection material, a hardwood floor protection material, a tile and linoleum protection material that’s permanent for the duration of the job. It’s not something you put down and lift up every day. After that, we put up runners and plastic, and we hang zipper doors in front if we have to get in or out. We also do our best to maintain and control dust in the property. We’re very conscious of that.

Q: What about securing my home?We have a lock box system on all the doors, so I usually get a couple sets of keys—I keep one and on

A: We have a lock box system on all the doors, so I usually get a couple sets of keys—I keep one and one goes in the box. I have agreements with all my tradesmen that if somebody loses a key, they re-key everything. It just adds that extra level of protection. And the box is there, so the house is always accessible.

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SELECTED PHOTOS FROM Cook’s Kitchen & Bath, Inc.

On the left, you can see a wall that kept this old kitchen in Albany very closed in. This “before” picture shows how thrifty the owners wanted to be with their home. After so many years, it was time for change.
Cook’s Kitchen & Bath opened the wall in this Albany kitchen to make the space seem bigger. The homeowners wanted a classic feel with all-new everything. The cabinetry is a cream-colored shaker style from Huntwood and the farm-style apron sink is from Kohler. The tile backsplash is a subway pattern with a mix of color called the “butter blend” from Melange, which sets off the Caesarstone countertop.
This office space and laundry area features a new rinse sink next to the back door. The desk cabinetry matches the kitchen but has a unique, solid wood top. The stacking washer/dryer saves space. The all-new lighting includes LED cans and pendants along with some undercabinet lighting. Finishing off the entire room is new, solid oak flooring.
The owner of this Martinez kitchen wanted everything to be made new. With almost no changes to the layout, Cook’s Kitchen & Bath simply refreshed and updated everything. The cabinets are maple from Huntwood. The countertops are quartz from Silestone and the backsplash is a Tuscon granite with a special pencil accent. All the appliances are new, and the stainless steel undermount sink and brushed faucet are from Dawn.
As a design/build firm, Cook’s Kitchen and Bath sees all kinds of remodeling projects. This Benicia kitchen needed some updating, so the company transformed it into something special.
This walnut cabinetry from Custom Wood Products has a rich hazelnut stain color. The Caesarstone countertop is a lovely contrast along with the dramatic, 3-inch by 12-inch, subway-style backsplash from Palisades. The undermount sink is stainless steel from Miseno, and the American Standard faucet with a pullout sprayer in brushed nickel adds to the entire look. Cook’s Kitchen & Bath also replaced the window over the sink and some sliding glass doors that are just out of picture.
The centerpiece for this total room transformation is a 60-inch Wolf gas range with a custom vent hood. The next eye-catching aspect of this kitchen is a green Vitoria Regia Granite countertop and backsplash.
The passthrough into this family room shows the Total Eclipse Apron sink and stainless pull-down faucet. The breakfast nook can also be seen in the background.
Cook’s Kitchen & Bath placed a new office space at one end of this family room. It features plenty of storage thanks to tall Huntwood cabinets with inset doors and room to work on the matching granite desk.
This updated kitchen is now bright and open. The lighting was completely renewed by removing the old florescent box and adding LED cans and undercabinet lighting. The Thermador gas cooktop, oven and range hood match well with the stainless steel KitchenAid refrigerator and dishwasher.
The kitchen in this ranch-style home was the original layout complete with hanging cabinets that closed in the space.
These Dura Supreme cabinets are accented by a diamond chip quartz countertop from One Quartz. The GE fridge, oven, and dishwasher match the Miseno stainless steel sink and the Delta faucet.
This original condo kitchen was in need of an update. The new space is much brighter with the in-ceiling cannister and undercabinet LED lighting.
The floor tile in this kitchen is carefully matched to the striking Crystal Shores, Sapphire Lagoon Mosaic tile backsplash, which brings the entire kitchen together.
The cherry cabinetry pops against the light-colored quartz countertop and subway tile backsplash. The sink is a deep, cast iron undermount from Kohler, and the Franke faucet is in satin nickel.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM David Cook

Expert CONTRIBUTOR PROFILE

David Cook is 19-year veteran of the remodeling industry and owner of Cook’s Kitchen & Bath, Inc., a Diamond Certified company since 2007. He can be reached at (707) 901-7940 or by email.

David Cook: From Restaurants to Remodeling

By James Florence, Diamond Certified Resource

VALLEJO — Despite having an innate predilection for building, David Cook spent the bulk of his early career working in the restaurant business. Eventually, however, he decided to take a chance and pursue his professional passion. “I’ve always loved working with my hands and building things…let’s just say I had the best treehouse on the block when I was a kid,” he laughs. “Later, I ended up in the restaurant business, where I got stuck for many years until I finally burned out. I decided it was time to follow my heart and do what I really loved, so I went to work for a general contractor in San Francisco.”

It was during this time that David got an opportunity to enter a specialized area of the field, although he initially rejected it. “I was offered a job from a guy at my church who installed kitchen cabinets,” he recounts. “I politely declined, but less than a month later, the contractor I worked for laid everyone off, so I went back to him and asked if the offer still stood. After working with him for a while, I realized that while he was good at installing cabinets, he wasn’t so good at the administrative aspects, so I decided to get my license and start doing my own thing.”

Today, as owner of Cook’s Kitchen & Bath, Inc., David says he enjoys the inherent variety his career entails, as well as the sense of accomplishment he derives from it. “In this line of work, every job is different, which keeps things challenging. It’s also neat to stand back, look at what we accomplished for our clients and see the reactions on their faces.”

Born in Chicago, David moved to California when he was five years old; today, he resides in Vallejo with his wife, Tina. Outside of work, he spends much of his time hanging out with family and enjoying the outdoors. “Tina and I don’t have any kids together, but we have four kids and six grandkids between us, so we spend a lot of time with family,” he says. “I’m also pretty outdoorsy, and I like going camping and skiing. Additionally, since I love my profession, I enjoy working on my house, as well as on developing and improving my business.”

When asked the first thing he’d do if he could retire tomorrow, David says he’d spend some time doing charity work before heading out for an extended vacation. “One of my business coaches is currently raising money to build 5,000 homes in Nicaragua for the extremely poor. I’d love to be a part of something like that and use my abilities to help those in need. I’d also like to do some more traveling—at the moment, Bora Bora is at the top of my list.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco Giants.

Q: What’s your favorite snack?
A: Grapes.

Q: If you could travel to the past or the future, which would you choose?
A: The future—it’s not good to live in the past.

Q: What was your favorite toy as a child?
A: My fishing pole.

Q: Pancakes or waffles?
A: Waffles.

Expert articles

Selecting a Bathroom Exhaust Fan

by David Cook, a Diamond Certified Expert Contributor

VALLEJO — Many homeowners think of bathroom exhaust fans as a “one size fits all” affair, but in reality, there are several variables to consider. As modern homes are being built tighter to maximize energy efficiency, the need for adequate ventilation has increased, which is why building code legislation now requires bathroom fans to be installed in any new or remodeled bathrooms, regardless of whether they have windows.

Few people realize that a bathroom fan doesn’t merely reduce moisture—it actually improves air quality by removing pollutants like mold, mildew and dust from the indoor environment. However, simply having a fan isn’t enough; you need one that’s correctly sized for the space. In determining the right fan size for your bathroom, remember that proper airflow is a minimum of 1 cubic foot per minute for each square foot of bathroom.

In addition to correctly sizing your fan, you’ll need to decide what features you want. In addition to the fan itself, you can get a model that has an LED or fluorescent light. Other optional features include motion sensors, variable speeds, heat, condensation sensors, night lights and delay timers.

After selecting your bathroom exhaust fan, you’ll need to have it installed. Since different bathroom fan models have different wiring requirements, it’s best to consult a licensed electrician to ensure your new fan will work properly following installation.
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Expert video tip

Video: Choosing a Bathroom Exhaust Fan

with David Cook of
Cook's Kitchen & Bath, Inc.

Complete Video Transcription

VALLEJO — Host, Sarah Rutan: Most people think bathroom exhaust fans are all the same, but there are actually several variables to consider. Today we’re in Vallejo with Diamond Certified Expert Contributor David Cook of Cook’s Kitchen & Bath to learn more.

Diamond Certified Expert Contributor, David Cook: A bathroom exhaust fan is a bathroom exhaust fan, right? Or is it? As homes are built tighter and more energy efficient, the need for proper ventilation increases.

Exhaust fans not only remove moisture but they help remove other pollutants like mold, mildew, and dust. Recent legislation now requires a bathroom fan to be installed in new construction and remodels even if there is a window. CALGreen standards also require condensation sensor to control the fan.

Selecting the right fan for your needs requires some planning. A rule of thumb for proper airflow is a minimum of 1 cubic foot per minute for each square foot of bathroom.

Next you need to decide what features you need or want. Features such as fan only or with LED or fluorescent light. How about a motion sensor, variable speed, or heat? They even have condensation sensors, night lights, delay timers, and can be extremely quiet. It is important to be aware that they all have different wiring requirements so please be sure to consult a licensed electrician to ensure your new fan is wired properly.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.
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COMPANY WEBSITE

http://www.cookskitchenandbath.com

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