Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for landscaping companies that have earned the prestigious Diamond Certified award. For Dana Lund Landscaping, LLC, the key to achieving and maintaining customer satisfaction is simple: provide high-quality landscaping services that meet or exceed the expectations of every client. “Customer satisfaction is definitely our top priority,” confirms owner Dana Lund. “We listen intently to our clients’ ideas and consider them very important to our work, and they really respond to that.”

Dana Lund Landscaping has been providing design/build landscaping services for residential clients in Contra Costa and Alameda Counties since 1980. The company handles a wide range of landscaping projects, including custom gardens, outdoor barbeques, backyard fireplaces, arbors, fences and water features. Its in-house design capabilities allow clients to choose between creating individualized plans and working from plans drawn by other designers.

Unlike landscaping companies that hire subcontractors to handle certain aspects of their projects, Dana Lund Landscaping has the ability to perform all the work necessary for every job. “We put the whole project together, so the homeowner only has to deal with one company,” explains Mr. Lund. “That way, there’s no confusion as to who is responsible—it all comes down to us.”

Another distinguishing feature of Dana Lund Landscaping is its highly trained, experienced employees, many of whom have been with the company for 20 to 30 years. “We’ve spent a long time carefully developing the quality of our work,” says Mr. Lund. “Our employees have spent decades perfecting our methods and specializing in certain areas of landscaping, which allows them to provide work of the highest quality. They bring their vast amounts of industry expertise to every job, no matter how large or small.”

Take simple steps to reduce your landscape water usage.

Whether you’re investing in new, drought-resistant landscaping or making eco-friendly changes to your existing yard, your main goal should be to minimize your water usage while maximizing your space. Dana Lund, owner of Dana Lund Landscaping, LLC in Danville, says adopting water-efficient landscaping practices is easier today than it’s ever been. “Drip irrigation systems are a perfect example. Unlike spray systems or sprinklers, which spray water over a large area, drip systems deposit water directly to the base of the plants, which conserves resources and saves money.”

To further conserve water while still maintaining a healthy, attractive lawn, consider the following tips:

• Purchase drought resistant plants—they’re often native to your area and require less water than most plants.
• Install an irrigation system with automatic controllers that have rain and moisture sensors.
• Replace traditional turf with water-efficient strains of grass, artificial turf or hard surfaces that don’t require watering.
• Improve your soil so it collects and retains water. Ways to accomplish this include mulching, aerating and loosening compact soil.
• Group plants according to their water requirements to accelerate the watering process.
• Water plants early in the morning or after sundown to avoid evaporation.
• Hand water plants using a watering can or hose with an automatic shut-off nozzle whenever possible.
• Regularly inspect your irrigation system for leaks, clogs, broken sprinkler and drip heads, misaimed watering heads, and overflow into street gutters and paved areas.

Q: How much will my landscaping project cost?
A: Instead of playing a guessing game, we’ll meet with you and discuss the best course of action. We’ll develop a bid or a plan, and there’s no cost obligation before we give you a price. We feel obligated to make sure you understand exactly what you’re getting for your money.

Q: How long will my landscaping project take to complete?
A: It depends on the project, but we’ll complete the job as quickly as possible without sacrificing quality. When our crew starts your project, they’ll work on it until it’s done—there’s no downtime. Also, since we use our own employees throughout every phase of the job, we have complete control over our scheduling.

Q: Do you have experience with my type of project?
A: We’ve worked on all types of landscaping projects. We can show you a comprehensive portfolio or take you on a tour of past jobs so you can see exactly what we’ve done.

Q: Will you communicate with me throughout my project?
A: Absolutely. We keep communication lines open and can answer any questions you may have throughout the process. We also keep in contact with our clients as much as possible after their projects are complete.

Q: Who will maintain my new landscape?
A: After your project is complete, we’ll do a final walkthrough and explain how you can care for your yard. We can also refer numerous reputable landscape maintenance companies.