Diamond Certified Company Report

Discover Plumbing & Rooter

Diamond Certified Company Report

Discover Plumbing & Rooter

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 131 VERIFIED CUSTOMERS i

Sergey Y.

VERIFIED Discover Plumbing & Rooter CUSTOMER

1 of 131

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very knowledgeable, high quality, thorough and professional

Quality and a very thorough job

Dominic B.

VERIFIED Discover Plumbing & Rooter CUSTOMER

2 of 131

Quality 9
9 10
Loyalty Yes
CRITIQUE

They took the time to explain what they were doing. They corrected me when I asked them for something and they said it didn't need to be done.

Once they got started, it was prompt and timely. I appreciated their professionalism and the quote came in nicely.

Paul A.

VERIFIED Discover Plumbing & Rooter CUSTOMER

3 of 131

Quality 9
9 10
Loyalty Yes
CRITIQUE

They came out quickly and they did a good job fixing it.

Easy to schedule, and it was pretty unremarkable, but it was positive.

Read All 131 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Discover Plumbing & Rooter offers a wide range of plumbing services to residential and commercial clients in San Mateo County and San Francisco. The company has the training and equipment to handle everything from complete sewer line replacements to basic fixture repairs and installations, and its technicians are available 24/7 for the convenience of its customers.

Owner Faren Reyes credits much of Discover Plumbing & Rooter’s success to its customer-oriented business practices. “We take care of our clients and give them the best possible value for their money,” he says. “A lot of plumbers will charge just for a diagnostic visit, but we always give free estimates and only perform repairs that improve our customers’ plumbing systems for the long term.”

Discover Plumbing & Rooter provides its plumbers with constant training so they can stay up-to-date with the industry’s latest technology and procedures. “We have what it takes to make sure everything is done correctly the first time,” affirms Mr. Reyes. “Our experience and knowledge allow us to work at the highest level throughout each step of the plumbing process.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Discover Plumbing & Rooter

COMPANY CONTACT
Service AREA

San Mateo County
San Francisco

SERVICES PERFORMED

Sewer Line Replacement
Plumbing Installations & Repairs
Gas Line Repair & Maintenance
Traditional & Tankless Water Heater Maintenance & Repair

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Discover Plumbing & Rooter

Owner Faren Reyes and his wife, Maria Jose Reyes, stand next to one of Discover Plumbing & Rooter’s service vans.

Company Profile

Discover Plumbing & Rooter offers a wide range of plumbing services to residential and commercial clients in San Mateo County and San Francisco. The company has the training and equipment to handle everything from complete sewer line replacements to basic fixture repairs and installations, and its technicians are available 24/7 for the convenience of its customers.

Owner Faren Reyes credits much of Discover Plumbing & Rooter’s success to its customer-oriented business practices. “We take care of our clients and give them the best possible value for their money,” he says. “A lot of plumbers will charge just for a diagnostic visit, but we always give free estimates and only perform repairs that improve our customers’ plumbing systems for the long term.”

Discover Plumbing & Rooter provides its plumbers with constant training so they can stay up-to-date with the industry’s latest technology and procedures. “We have what it takes to make sure everything is done correctly the first time,” affirms Mr. Reyes. “Our experience and knowledge allow us to work at the highest level throughout each step of the plumbing process.”

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Company Philosophy

“We want our clients to be completely happy with our services and think of us whenever they need a plumber, and the best way to achieve those goals is to be friendly and professional in everything that we do. We’re always there for our customers when they need us the most.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Discover Plumbing & Rooter, the key to keeping customers happy is simple: treat them and their plumbing systems with the utmost care and respect. “We take care of our clients like they’re friends or family members,” confirms owner Faren Reyes. “We understand how important their plumbing systems are to their homes or buildings, so we make sure to provide quality work that lasts.”

Discover Plumbing & Rooter has been offering plumbing services to residential and commercial clients in San Mateo County and San Francisco since 2018. The company has the in-house capabilities to handle everything from sewer line replacements to basic fixture repairs and installations, and its technicians are available 24/7 for its customers’ convenience.

Unlike less experienced plumbing companies that try to overcharge their customers for unnecessary parts or services, Discover Plumbing & Rooter only performs work that’s required to return plumbing systems to their peak operating potential. “We want to establish a long-term relationship with every client, so we’re always honest with them about the work that they need,” says Mr. Reyes. “If they’re not happy with their job, they won’t call us back and our reputation will suffer, so we focus on providing them with great experiences.”

Ultimately, Mr. Reyes sees Discover Plumbing & Rooter’s company-wide dedication to customer satisfaction as its most important attribute. “From offering free estimates to wearing personal protective equipment to performing a final check at the end of each job, everything we do is designed to ensure high-quality results,” he explains. “Our clients know we’ll do everything in our power to complete their jobs correctly the first time.”

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Industry Info

A quality plumbing company can help you avoid small problems that can add up to big expenses.

Almost every house has dripping faucets, running toilets and small leaks, but even though these minor issues aren’t uncommon, many people don’t understand that ignoring them can lead to expensive problems.

“High water bills can come from something you don’t see,” explains Faren Reyes, owner of Discover Plumbing & Rooter in San Francisco. “For example, you might not even know that your toilet has a small leak, so your high water bill could be easily fixed by something as basic as a new flapper.”

Fix small problems for big results
Luckily, you can save money and resources by doing a thorough review of your home or business and either fixing plumbing problems yourself or calling a licensed plumber to do the work for you. Here’s what to look for:

  • Regularly inspect kitchens, bathrooms, laundry rooms, crawl spaces, and other areas with drains and faucets. Look for drips, leaks, slow draining, backflow issues and other present problems. Routinely checking gaskets for cracks or buildup, testing toilet flushing mechanisms and tank components, and verifying that caulking and seals are intact around sinks and showers can help you find and fix issues before they become problems.
  • Watch your water bill for unexpected spikes. If the amount of used water suddenly increases without reason, it can signal a leak somewhere in your plumbing system.
  • Perform regular maintenance or have a plumber do it for you. Draining your water heater once a year, removing sediment and buildup on faucets and drains, cleaning out easily clogged drains, and checking your air bleed-off system can help you prevent bigger problems.
  • Don’t ignore toilets or drains that regularly back up—it can be an early signal of a larger systemic clog or even tree roots that are obstructing pipes or lines.
  • Know what you can and can’t fix. Some repairs or replacements seem easy until you start the job. If you’re uncertain about doing even minor repairs yourself, call a professional. Having a list of needed repairs can cut the time and cost considerably.
  • Invest in quality plumbing materials whenever possible. While cheap materials and fixtures can save money at first, they’re often the first things to spring a leak or break, which can lead to expensive repairs.
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Frequently Asked Questions

Q: Do you offer free estimates?
A: Our estimates are always free for visible plumbing problems. If your estimate requires a camera inspection, that will be an additional charge.

Q: Do you charge hourly or by the job?
A: We charge by the job.

Q: Do you offer any discounts?
A: Yes, we offer a 10 percent discount to seniors and first-time customers.

Q: Do you guarantee your work?
A: Absolutely. We provide a 30-day warranty for small jobs and up to a 20-year warranty for larger jobs.

Q: Will your employees take health precautions while they’re working inside my home?
A: Yes. We wear masks and gloves, cover our shoes, use hand sanitizer, and disinfect our tools while we’re working.

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SELECTED PHOTOS FROM Discover Plumbing & Rooter

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Faren Reyes

Expert CONTRIBUTOR PROFILE
  • Faren Reyes is owner of Discover Plumbing & Rooter, a Diamond Certified company. He can be reached at (650) 898-7933 or by email.

Faren Reyes: Discovering a New Livelihood

By James Florence, Diamond Certified Resource Reporter

SAN FRANCISCO — Faren Reyes never planned on becoming a plumber, but after taking an opportunity to work in the field, he discovered a whole new livelihood. “About a year after moving from L.A. to San Francisco, my cousin got his plumbing license and invited me to come work for him. After a year of working as a laborer, I became a plumber. I worked for my cousin for seven years, after which I partnered with another plumber for about five years. Finally, in 2018, I went out on my own and founded Discover Plumbing & Rooter.”

Despite being the company owner, Faren says he’s happiest when he’s working in the field. “I like to be on the jobsites working with my guys. I don’t care much for being in the office—after too much time in there, I get sleepy. I would rather be onsite and doing the hard work.”

A resident of San Bruno, Faren spends most of his time outside of work with his wife, Maria, and their six children. “I’m busy all week long, so when the weekend comes, I just want to be with my family,” he says. “We like getting out and going to the beach in Pacifica or to dinner in San Francisco. Every three or four months, we’ll take a trip to somewhere like Lake Tahoe.”

In regard to a professional philosophy, Faren says he aims for long-term customer relationships. “I don’t want to just do one job for someone—my goal is to make them a customer for life. To do this, I have to provide quality work, honest communication and a fair price, with no surprises. I’ve found that if I can provide these things to the customer, I’m more likely to get another call from them in the future.”

When asked the first thing he’d do if he were to retire tomorrow, Faren says he’d take an extended vacation. “I’d take my family on a trip to another country for a month or two. I work a lot, so an entire month together with the family would be a great thing.”

Ask Me Anything!

Q: What was your first job?
A: I worked in a bakery. The hours were rough—sometimes I’d have to be there at 2am!

Q: What’s your favorite local restaurant?
A: Límon Rotisserie in Burlingame. I love Peruvian food.

Q: If you could travel anywhere in the world, where would you go?
A: Paris, France.

Q: What’s your favorite thing to eat for dessert?
A: Chocolate cake à la mode.

Q: What’s your favorite holiday?
A: Christmas.

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Expert articles
  • How to Maintain Outdated Sewer and Drain Pipes

    SAN FRANCISCO — If you live in an older home or building, you may have an outdated plumbing system. Ideally, you should replace the outdated components of your system with new ones. These may include sewer and drain pipes, water pipes, water heaters, and old toilets. Replacing these things with new, updated components will greatly improve your plumbing system’s performance.

    Unfortunately, not everyone has the money to update their plumbing systems. In this case, the next best thing you can do is maintain the system you have. For example, if you have trouble with your sewer and drain pipes getting clogged up, one service you can get is hydro-jetting. With hydro-jetting, a plumber uses pressurized water to clear drain and sewer pipes of clogs and buildup. By having your pipes hydro-jetted every three to six months, you can keep them working and avoid backups.

    If you decide to get recurrent hydro-jetting services, find a quality plumber who will do the job correctly and for a reasonable price. Many plumbers provide a discounted rate for this type of ongoing service.

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Expert video tip
  • Video: Maintaining Old Plumbing Pipes

    Complete Video Transcription

    SAN FRANCISCO — Faren Reyes: If you live in an older home or building, you may have an old plumbing system. Ideally, you should replace all plumbing components with new ones. This includes sewer and drainpipes, water pipes, water heaters, and all toilets. Replacing this with new, updated components will greatly improve your plumbing system performance.

    Unfortunately, not everyone has the money to update their plumbing system. In this case, the next best thing you can do is maintain the system you have. For example, if you have trouble with the sewer and the drainpipes getting clogged, one service you can get is hydro jetting. With the hydro jetting system, the plumber uses pressurized water to clear drain and sewer pipes of clogs and buildups. By having your pipes hydro jetted every three or six months, you can keep them working and avoid backups.

    If you decide to get a hydro jetting system, find a good plumber who will do the job correctly and for a reasonable price. Many plumbers provide a discount rate for this type of ongoing service.

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Discover Plumbing & Rooter WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Discover Plumbing & Rooter
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 131 VERIFIED CUSTOMERS i

Sergey Y.

VERIFIED Discover Plumbing & Rooter CUSTOMER

1 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

Very knowledgeable, high quality, thorough and professional

Quality and a very thorough job

Marshall B.

VERIFIED Discover Plumbing & Rooter CUSTOMER

2 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

They are professionals and they will take care of what you need.

Everything was very clear and he took care of everything. I didn't have to think about it.

Monica M.

VERIFIED Discover Plumbing & Rooter CUSTOMER

3 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

They seemed efficient and were good communicators. They knew what they were doing and they were pleasant. The owner was a good communicator and gave me a discount for being a senior. It was just a positive experience and I got their name from my neighbor who used them for a more complicated job.

How the owner communicated and was competent in what he was doing and the workers all came to work very cohesively.

David L.

VERIFIED Discover Plumbing & Rooter CUSTOMER

4 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

You can't go wrong.

Their service was on point. I had another issue within the warranty period and they came back with no questions asked.

David H.

VERIFIED Discover Plumbing & Rooter CUSTOMER

5 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

That I used them and their work was good. I didn't pay too much money for it.

It was pretty painless on my end.

Michael M.

VERIFIED Discover Plumbing & Rooter CUSTOMER

6 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

They were excellent.

Their customer service

Vince G.

VERIFIED Discover Plumbing & Rooter CUSTOMER

7 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

They were experienced and they were able to explain the situation.

They were experienced and there was a supervisor and two guys.

Allie R.

VERIFIED Discover Plumbing & Rooter CUSTOMER

8 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

Overall, it was very good.

It was good.

Lisa N.

VERIFIED Discover Plumbing & Rooter CUSTOMER

9 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

It was fast and reliable.

It was fast and reliable.

Beth S.

VERIFIED Discover Plumbing & Rooter CUSTOMER

10 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

It is good and I have already tried telling a friend.

They were less expensive and very responsive. They were available relatively quickly.

L.B.

VERIFIED Discover Plumbing & Rooter CUSTOMER

11 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

They are good for last minute calls and they worked efficiently and quickly.

Just that they would come out at the last minute for emergencies and they had good customer service.

Carmelita T.

VERIFIED Discover Plumbing & Rooter CUSTOMER

12 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

They were professional, prompt and helpful.

He had his son with him and they worked well together.

Vincent S.

VERIFIED Discover Plumbing & Rooter CUSTOMER

13 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

I had a great experience and the owner is great.

I had an issue that was urgent and they took care of it right away.

Luis R.

VERIFIED Discover Plumbing & Rooter CUSTOMER

14 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

They are great.

They did the work.

David A.

VERIFIED Discover Plumbing & Rooter CUSTOMER

15 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them and they are good for emergencies.

They are very prompt and they did a thorough and high quality job.

Ernest C.

VERIFIED Discover Plumbing & Rooter CUSTOMER

16 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

They were quick, reliable and they got the job done.

They were able to get there quickly and get it on their schedule.

Judy F.

VERIFIED Discover Plumbing & Rooter CUSTOMER

17 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

They are the best emergency plumbing company I have ever used in my life.

Very specifically, there was an unusual problem with a drain line in a home that I own and Faren personally spent 45 minutes implementing an imaginative solution that saved me from a $14,000 expense.

Stephen G.

VERIFIED Discover Plumbing & Rooter CUSTOMER

18 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

For one thing, he was very nice to his employees. He was thorough and he explained what was going on to my clients. They had a clean work site and they came back a day after and cleaned up each day. He didn't make the price go up, so the pricing was fair.

They were easy to work with.

Steve W.

VERIFIED Discover Plumbing & Rooter CUSTOMER

19 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

Faren is very knowledgeable and fair.

They fixed the problem.

Celeste M.

VERIFIED Discover Plumbing & Rooter CUSTOMER

20 of 131

Quality 10
10
Loyalty Yes
CRITIQUE

They were responsive to any concerns and they were neat and clean with the property. They were knowledgeable about what they did.

Faren communicated very well about what was going on.

Read All 131 Survey Responses at Ratings View
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