Diamond Certified Company Report

Home Healing Renovations Inc.

Diamond Certified Company Report

Home Healing Renovations Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 93 VERIFIED CUSTOMERS i

Paula B.

VERIFIED Home Healing Renovations Inc. CUSTOMER

1 of 93

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time with deadlines and very clear and descriptive about the scope of work they were doing on the property. They paid close attention to detail, and I thought the most important thing, since you hear a lot of horror stories about contractors, is that they were on time and they got it done when they said they would. The pricing was fair, and the workmanship was very good. I also found after completion that if I wanted something touched up or had a little issue, they were very quick to come out and make the change or fix whatever it was. It's easy to contact someone. I had no issues at all. I really like them.

They were able to deliver what it is that I wanted. They were very quick with sending photos of ideas and concepts that I might like to make sure we were on the same page design-wise. They were very accommodating, and there was never any argument. There were little things like maybe I wanted the crown molding painted with a little higher gloss than the original, and they completed it with no complaints. They were detail oriented, and we all stayed on the same page throughout the entire process. I felt as far as contractors go, they're beyond other contractors I've dealt with before. I think the reason why it flows so well is that Jason stays on top of everything. If there's an issue he'll come to the job.

Ken P.

VERIFIED Home Healing Renovations Inc. CUSTOMER

2 of 93

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say they're craftspeople, they really have skill.

They get to know you and what you need, and they're very responsive to individual needs.

Paula H.

VERIFIED Home Healing Renovations Inc. CUSTOMER

3 of 93

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very detailed and very professional. They made sure the work was completed, and the work area was clean. I didn't have to worry.

I liked the fact that if I had any little bit of concern, they really listened to what I was asking. I was concerned about my carpets, and right away, they said they would lay down tarps. They actually brought in covers for my rug. It was easy to make an appointment, and they worked around my schedule. I was very satisfied.

Read All 93 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jason Johnson, Owner

Home Healing Renovations, Inc. is a Berkeley-based Design + Build remodeling company that serves residential homeowners throughout the East Bay. The company provides complete renovation services that include concept ideas, budget allocating, design and construction. Home Healing Renovations specializes in kitchen and bathroom remodeling, whole home renovations, and additions.

In addition to its traditional construction capabilities, Home Healing Renovations is certified in Green building and permaculture design, which enables it to take a sustainable approach on every job. Owner Jason Johnson says this versatility allows the company to find solutions to all types of construction problems. “Finding the right way to meet a customer’s goals while remaining within their budget and schedule is almost an art form. Ultimately, we strive to utilize our wide-ranging skills to create environments of beauty, balance and harmony.”

For Home Healing Renovations, the key to achieving and maintaining high levels of customer satisfaction is simple: work closely with its clients to successfully turn their construction ideas into reality. “We believe that in order to make our customers happy, it’s crucial to be attentive and learn what they actually want,” says Mr. Johnson. “Furthermore, every aspect of every project, from the written estimate to the onsite performance, should reflect a genuine commitment to helping the client end up with the project of their dreams.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Home Healing Renovations Inc.

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County

SERVICES PERFORMED

General Contracting
Design+Build
Remodeling
Green Building and Energy-Efficient Design
Whole House Renovation
Custom Carpentry
Kitchen and Bathroom Remodeling
Additions and Decks
Structural Repairs
Seismic Retrofitting

BRANDS Supported
  • Schluter Systems

  • FastFlash

  • Westcoat Specialty Coating Systems

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Home Healing Renovations Inc.

A recent open concept kitchen and dining room remodeling project in North Berkeley

Company Profile

Home Healing Renovations, Inc. is a Berkeley-based Design + Build remodeling company that serves residential homeowners throughout the East Bay. The company provides complete renovation services that include concept ideas, budget allocating, design and construction. Home Healing Renovations specializes in kitchen and bathroom remodeling, whole home renovations, and additions.

In addition to its traditional construction capabilities, Home Healing Renovations is certified in Green building and permaculture design, which enables it to take a sustainable approach on every job. Owner Jason Johnson says this versatility allows the company to find solutions to all types of construction problems. “Finding the right way to meet a customer’s goals while remaining within their budget and schedule is almost an art form. Ultimately, we strive to utilize our wide-ranging skills to create environments of beauty, balance and harmony.”

For Home Healing Renovations, the key to achieving and maintaining high levels of customer satisfaction is simple: work closely with its clients to successfully turn their construction ideas into reality. “We believe that in order to make our customers happy, it’s crucial to be attentive and learn what they actually want,” says Mr. Johnson. “Furthermore, every aspect of every project, from the written estimate to the onsite performance, should reflect a genuine commitment to helping the client end up with the project of their dreams.”

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Company Philosophy

“We're committed to providing excellence throughout every step of every project. Whether building a new home or restoring a damaged one, we want our clients to be happy with the results of our work for many years to come.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for Green building and remodeling contractors that have earned the prestigious Diamond Certified award. For Home Healing Renovations Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: work closely with its clients to successfully turn their construction ideas into reality. “We believe that in order to make our customers happy, it’s crucial to be attentive and learn what they actually want,” says owner Jason Johnson. “Furthermore, every aspect of every project, from the written estimate to the onsite performance, should reflect a genuine commitment to helping the client end up with the project of their dreams and a deeply satisfying experience with the construction process.”

Home Healing Renovations has been providing construction and remodeling services for residential and commercial clients in Alameda and Contra Costa Counties since 2009. The company’s primary focus is large residential rehabilitation multi-room remodels and full design-build projects, but it’s also qualified to perform renovation work like structural improvement services; seismic retrofitting; foundation replacement; and remediation of water damage, dry rot, decay, and mold.

Unlike less experienced contractors that take a hands-off approach to interacting with their clients during the construction process, Home Healing Renovations emphasizes clear communication throughout every step of every project. “Finding the right way to meet a customer’s goals while remaining within their budget and schedule is an art form,” says Mr. Johnson. “What we offer our clients is a thorough, customer-centered, holistic approach to the construction process. Ultimately, we strive to utilize our wide-ranging skills to create environments of beauty, balance and harmony.”

This service-oriented approach to every aspect of its work is another distinguishing attribute of Home Healing Renovations. “We take the time to determine the best ways to care for our customers,” says Mr. Johnson. “By choosing high-caliber people for our team and imparting to them the importance of customer service, we’re able to provide our clients with both quality finished products and gratifying overall experiences.”

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Industry Info

If you’re taking on a remodeling project, consider the benefits of Green building. While it started on the fringes of the construction industry, Green building has gradually gained widespread regard as an alternative approach to remodeling, largely due to concurrent increases in government regulation, consumer concern and industry innovation. According to Jason Johnson, owner of Home Healing Renovations in Berkeley, this is particularly true of the Bay Area. “People in the Bay Area are more willing to put their money where their values are,” he says. “It’s also easy to access sustainable materials, which isn’t the case in other parts of the United States.”

While conscientious consumers were once limited in their remodeling product choices, the expansive variety of options available today means they don’t have to sacrifice style for integrity. “In the past, consumers had to choose between aesthetics and ethics because there weren’t as many options with sustainable materials,” explains Mr. Johnson. “Now, people are able to get the look they want for their project and also feel comfortable with its impact on their health and the environment. It’s becoming more of a win-win situation—one where consumers don’t need to compromise in order to uphold their values.”

Another benefit that consumers are seeing is a gradual decline in the costs associated with Green building. “While Green building is generally more expensive than traditional construction, as the market becomes more competitive, sustainable materials are becoming more affordable,” says Mr. Johnson.

While some sceptics call it a trend, Mr. Johnson says the recent popularity of Green building stems from genuine concerns about important issues. “There’s a lot more awareness today about the impact construction materials and practices can have, which is why the industry is finally starting to address these things on a wider scale. One major area of concern is health ramifications. People want to make sure the materials and products they use in their homes aren’t going to have a negative effect on their families.”

Consumers are also concerned about the environmental impact of their construction projects. “At some point in the future, every part of a home is going to be recycled, composted or put into a landfill, so it’s important to consider the long-term environmental consequences of your remodeling project,” says Mr. Johnson. “Sustainable materials are also a concern—more and more consumers want to know where their materials are coming from and if they were sustainably harvested.”

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Frequently Asked Questions

Q: How long will it take to complete my project?

A: After the initial meeting, we’ll draw up a proposal to address aspects like budget and timespan. Once we’re ready to convert the proposal to a contract, the official schedule and deadline will be set.

Q: Will I be in contact with the company owner throughout the process?

A: Yes. Our owner, Jason Johnson, makes every effort to keep an open line of communication with clients, and you can contact him directly if you have any questions or problems and he’ll promptly follow up with you.

Q: Are your estimates accurate and easy to understand?

A: Yes. We’re frequently complimented on the clarity, specificity and accuracy of our proposals.

Q: Do you hold any industry certifications?

A: We have several industry certifications. We’re EPA Lead-Safe Certified, all our project managers are Certified Green Remodelers through Build It Green, and we also have a technician who’s certified in asbestos containment and remediation. Additionally, we’re certified to perform thermographic imaging for leak detection and weatherization issues. Finally, Mr. Johnson is certified in permaculture design, which is a design science that integrates energy conservation measures, material selection and other elements of sustainable design into the scope of a project.

Q: What’s your approach to quality control?

A: We have a lot of checks and balances built into our process. Mr. Johnson visits each jobsite at least two times a week to check the quality of the work and make sure things are progressing smoothly. We also have regular staff meetings to discuss each project we’re working on and brainstorm about how we can improve our services and procedures.

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SELECTED PHOTOS FROM Home Healing Renovations Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jason Johnson

Expert CONTRIBUTOR PROFILE
  • Jason Johnson is a 23-year veteran of the construction industry and owner of Home Healing Renovations, a Diamond Certified company since 2013. He can be reached at (510) 456-0986 or by email.

Jason Johnson: Summiting Success

By James Florence, Diamond Certified Resource Reporter

BERKELEY — As the son of two construction professionals, it’s no surprise that Jason Johnson was introduced to the industry at a young age. After more than two decades, he looks back on some of the influential factors that inspired him to take up the family trade. “Both of my parents were in construction, but I think my mom’s involvement had a particular impact on me because I found it very inspirational to see her break into a male-dominated field,” he recalls. “I also remember watching my dad dig footings for a new deck and then seeing the finished product just a couple of days later. It was incredible to see something go from a hole in the ground to a complete structure.”

Today, as owner of Home Healing Renovations, Jason continues to have a fascination with the building process. “I like collaborating with my clients to bring their dreams to life,” he says. “In many cases, a client will come to me with a single concept, but hidden within that concept might be eight different needs that must be met. I really enjoy the process of unpacking those and creating a design that provides a holistic solution.”

Originally from Indiana, Jason came to the Bay Area in 2008 and currently lives in Alameda with his wife and their children. As an ardent advocate of environmental sustainability, he says he appreciates the Bay Area’s eco-conscious character. “As a contractor, there are a lot of opportunities for me to do Green remodeling and construction here, which really aligns with my personal values.”

Outside of work, Jason engages in a variety of activities, from spending time with his family to pursing outdoor endeavors. “One of my main pastimes is mountain climbing,” he says. “I’ve summited Mount Shasta twice, and I’m looking at going up to Mount Rainier sometime this year. I also like canoeing, kayaking and hiking.” In addition, Jason dedicates time to political activism and volunteering with young adults. “I do a certain amount of street protesting, mostly for environmental causes, but sometimes for social justice as well. I attend some type of rally at least once a month, and spend a couple of weeks every summer taking young people in the community camping.”

In his life and career, Jason espouses the importance of preserving the environment for future generations. “As a father, I want my kids to be able to enjoy a beautiful planet, and one way I can contribute to that is by making a positive impact with my job,” he says. “Whether it’s conserving resources by reusing materials or designing homes to consume less energy, there are a lot of different ways I’m able to incorporate environmentally-friendly practices in my profession.”

When asked the first thing he’d do if he were to retire tomorrow, Jason says he’d look for his next peak experience. “I would probably climb a mountain in a new location. I’ve always wanted to go to Alaska—there are some really beautiful mountains up there.”

Ask Me Anything!

Q: What’s the most death-defying feat you’ve ever attempted?
A: Climbing a dry glacier on the northern side of Mount Shasta.

Q: If you could time travel, would you go to the past or the future?
A: The past. I would probably go to the Renaissance—it seemed like such an elegant time.

Q: Is there a book that you’ve found influential over the years?
A: There are two that come to mind: “Way of the Peaceful Warrior” by Dan Millman, which has helped my spiritual and personal growth, and “Mountaineering: The Freedom of the Hills,” which pertains to my passion for mountain climbing.

Q: What was your favorite toy as a child?
A: My Batman costume.

Q: Music or talk radio?
A: Talk radio. I listen to KPFA a lot.

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Expert articles
  • The Importance of Long-Term Goals in Remodeling

    BERKELEY — While some remodeling projects are relatively simple, others involve multiple phases that consist of consecutive segments leading up to an eventual finished product. In this scenario, it’s important to think about your project holistically, considering both the initial phases and the final result. By establishing long-term goals ahead of time, you can better ensure efficiency throughout the remodeling process.

    The biggest benefit of establishing long-term remodeling goals is it enables your contractor to plan efficiently and design consecutive phases to be compatible with future ones. In contrast, when long-term goals aren’t established, work performed in a project’s early phases may have to be redone to accommodate later ones, which can result in reduced efficiency and substantial added cost. To avoid wasting time and money, be sure to discuss your long-term goals in great detail before the work begins.

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Expert video tip
  • Video: Planning Your Design Holistically

    Complete Video Transcription

    BERKELEY — Host, Sarah Rutan: If you’re planning on remodeling your home, you’ll want to be sure to design holistically if you’re planning on building in stages. Today, we’re in Berkeley with Diamond Certified Expert Contributor Jason Johnson of Home Healing Renovations, to hear more.

    Diamond Certified Expert Contributor, Jason Johnson: Whenever I go out to meet with a client, I figure that I’m in some early phase of a long, expansive remodeling project and that I want to encourage our clients to think about their projects in their homes holistically. And to communicate with me or their contractor about their long range goals. Because as we design the first project, the project that we’re called there to do, there are changes that we can make or ways to incorporate their future goals to be able to make later projects more efficient, more cost effective, and ultimately be able to help them move toward their broader goals, to the long range goals, with lower costs and less impact on their homes by incorporating those earlier on for the project that we are initially called for.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.

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Home Healing Renovations Inc. WEBSITE AND EXTERNAL FEED
  • Home Healing Renovations Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Home Healing Renovations Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 93 VERIFIED CUSTOMERS i

Paula B.

VERIFIED Home Healing Renovations Inc. CUSTOMER

1 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

They were on time with deadlines and very clear and descriptive about the scope of work they were doing on the property. They paid close attention to detail, and I thought the most important thing, since you hear a lot of horror stories about contractors, is that they were on time and they got it done when they said they would. The pricing was fair, and the workmanship was very good. I also found after completion that if I wanted something touched up or had a little issue, they were very quick to come out and make the change or fix whatever it was. It's easy to contact someone. I had no issues at all. I really like them.

They were able to deliver what it is that I wanted. They were very quick with sending photos of ideas and concepts that I might like to make sure we were on the same page design-wise. They were very accommodating, and there was never any argument. There were little things like maybe I wanted the crown molding painted with a little higher gloss than the original, and they completed it with no complaints. They were detail oriented, and we all stayed on the same page throughout the entire process. I felt as far as contractors go, they're beyond other contractors I've dealt with before. I think the reason why it flows so well is that Jason stays on top of everything. If there's an issue he'll come to the job.

Ken P.

VERIFIED Home Healing Renovations Inc. CUSTOMER

2 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

I'd say they're craftspeople, they really have skill.

They get to know you and what you need, and they're very responsive to individual needs.

Paula H.

VERIFIED Home Healing Renovations Inc. CUSTOMER

3 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

They were very detailed and very professional. They made sure the work was completed, and the work area was clean. I didn't have to worry.

I liked the fact that if I had any little bit of concern, they really listened to what I was asking. I was concerned about my carpets, and right away, they said they would lay down tarps. They actually brought in covers for my rug. It was easy to make an appointment, and they worked around my schedule. I was very satisfied.

Jill H.

VERIFIED Home Healing Renovations Inc. CUSTOMER

4 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

They were very responsive, and they did a very good job renovating our houses.

They did what they said they were going to do, and they helped us solve problems as they appeared. It was an old house.

Terry M.

VERIFIED Home Healing Renovations Inc. CUSTOMER

5 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

They are very aware of their work performance, and they do great work.

It took very little effort from me. They took the ball and ran with it without causing me stress.

Sara F.

VERIFIED Home Healing Renovations Inc. CUSTOMER

6 of 93

Quality 9
9
Loyalty Yes
CRITIQUE

They are incredibly professional and follow up on all of their work.

I would say it would be their quality

Elijah G.

VERIFIED Home Healing Renovations Inc. CUSTOMER

7 of 93

Quality 9
9
Loyalty Yes
CRITIQUE

Their work is up to date. I am not a worker, but as far as I am concerned, they did a great job.

Nothing specific

Audrey L.

VERIFIED Home Healing Renovations Inc. CUSTOMER

8 of 93

Quality 9
9
Loyalty Yes
CRITIQUE

Their quality of work was quite good, and they were very clean.

Their staff was very professional.

Perry d.

VERIFIED Home Healing Renovations Inc. CUSTOMER

9 of 93

Quality 7
7
Loyalty No
CRITIQUE

I really don't what to answer that question.

Nothing in particular

Angela E.

VERIFIED Home Healing Renovations Inc. CUSTOMER

10 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

They do what they say they are going to do and are reliable.

Just how much everybody cared

Todd R.

VERIFIED Home Healing Renovations Inc. CUSTOMER

11 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

I think they have really good quality. They are reliable, very kind and professional.

The quality of work

Mike I.

VERIFIED Home Healing Renovations Inc. CUSTOMER

12 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

They were very thoughtful and did quality work.

Their attention to detail

Kenneth P.

VERIFIED Home Healing Renovations Inc. CUSTOMER

13 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

Very hands on attention by the owner

Easy to work with and excellent service

Allyson Y.

VERIFIED Home Healing Renovations Inc. CUSTOMER

14 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

They have great integrity, great service and good quality.

I felt like I could trust them.

Mark P.

VERIFIED Home Healing Renovations Inc. CUSTOMER

15 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

They are a very reliable and responsible company.

They had good crews.

Robert W.

VERIFIED Home Healing Renovations Inc. CUSTOMER

16 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

They were extremely reliable and quick.

They are very dedicated to their work.

Luis K.

VERIFIED Home Healing Renovations Inc. CUSTOMER

17 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

Top of the line home improvement

Customer service and communication

Darrick S.

VERIFIED Home Healing Renovations Inc. CUSTOMER

18 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

They might be the best in the Bay Area.

Communication, humility, attention to detail, efficiency and their overall skill, they have a very high level of skill. Jason and his team were really great.

Thomas M.

VERIFIED Home Healing Renovations Inc. CUSTOMER

19 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

Very professional, reliable and a great investment for your home

So knowledgeable and the quality of their work is absolutely outstanding.

Ken P.

VERIFIED Home Healing Renovations Inc. CUSTOMER

20 of 93

Quality 10
10
Loyalty Yes
CRITIQUE

Very professional and attentive service

The owner is very conscientious and it shows in the company.

Read All 93 Survey Responses at Ratings View
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