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Diamond Certified Company Report

Hydrex Pest Control of the North Bay, Inc.

Diamond Certified Company Report

Hydrex Pest Control of the North Bay, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 242 VERIFIED CUSTOMERS i

B. S. B.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

1 of 242

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, punctual, and reliable. I'm very happy with the work they did for us.

What really set them apart from other companies, was their professionalism, thoroughness, and friendliness.

Arlene M.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

2 of 242

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought that they were great. They were very fast, responsive, and they followed through on their promises.

I thought their clean-up was great. They also worked very hard to resolve my issue.

Cecilia F.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

3 of 242

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient and mostly on time. I have never had a problem in all the years I've used them.

They are efficient and mostly on time, no complaints,

Read All 242 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Felipe Montanez, Operations Manager

Hydrex Pest Control of the North Bay, Inc. provides a complete range of pest control services for residential and commercial clients in Marin, Sonoma, Napa, Solano, San Mateo, and San Francisco Counties. The company utilizes a variety of organic, environmentally-friendly methods to remove all types of rodents and insects (including termites) from its customers’ properties, and it also has the equipment and training to offer traditional treatments such as baiting, chemical injection, tenting, and fumigation.

Operations Manager Felipe Montanez says Hydrex Pest Control of the North Bay’s responsive customer service has been an important aspect of its success. “When people call us, they don’t get transferred to someone in another state—rather, they’re directly connected to someone in our home office. By developing positive relationships with our clients, we’re able to gain a thorough understanding of their problems and come up with effective solutions.”

Hydrex Pest Control of the North Bay works closely with local beekeepers to safely relocate hives and preserve colonies of honey bees. Additionally, the company is equipped to deal with bed bug infestations and utilizes effective methods that significantly reduce the possibility of further infestations.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Hydrex Pest Control of the North Bay, Inc.

COMPANY CONTACT
Locations

Marin County
Sonoma County
Napa County
Solano County
Mendocino County
San Mateo County
San Francisco County

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SERVICES PERFORMED

Residential & Commercial Pest Control
Termite Inspection & Control
Large Animal Trapping & Removal
Bed Bug Services

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Hydrex Pest Control of the North Bay, Inc.

Hydrex Pest Control of the North Bay’s staff is dedicated to providing responsive customer service.

Company Profile

Hydrex Pest Control of the North Bay, Inc. provides a complete range of pest control services for residential and commercial clients in Marin, Sonoma, Napa, Solano, San Mateo, and San Francisco Counties. The company utilizes a variety of organic, environmentally-friendly methods to remove all types of rodents and insects (including termites) from its customers’ properties, and it also has the equipment and training to offer traditional treatments such as baiting, chemical injection, tenting, and fumigation.

Operations Manager Felipe Montanez says Hydrex Pest Control of the North Bay’s responsive customer service has been an important aspect of its success. “When people call us, they don’t get transferred to someone in another state—rather, they’re directly connected to someone in our home office. By developing positive relationships with our clients, we’re able to gain a thorough understanding of their problems and come up with effective solutions.”

Hydrex Pest Control of the North Bay works closely with local beekeepers to safely relocate hives and preserve colonies of honey bees. Additionally, the company is equipped to deal with bed bug infestations and utilizes effective methods that significantly reduce the possibility of further infestations.

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Company Philosophy

“Our goal is to provide effective, long-term solutions to our clients' pest problems. We pride ourselves on offering high-quality workmanship and conscientious customer service, and we treat every home and property with respect.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for pest control companies that have earned the prestigious Diamond Certified award. For Hydrex Pest Control of the North Bay, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: provide a full range of services that effectively turn it into a one-stop shop for people with pest problems. “We have the capabilities to handle everything from cockroaches and bed bugs to rodents and raccoons,” says Operations Manager Felipe Montanez. “Our customers like that they can call one company for all their pest control needs instead of having to hire a different company for each type of pest.”

Hydrex Pest Control of the North Bay has been providing pest control services for residential and commercial clients in Sonoma, Napa, Solano, Lake, Mendocino, San Mateo, Alameda, Contra Costa, Marin, and San Francisco Counties since 1978. In addition to utilizing organic, environmentally-friendly methods to remove all types of rodents and insects from its customers’ properties, the company has the equipment and training to offer traditional treatments like tenting, baiting, fumigation, and chemical injection.

Unlike larger pest control companies that take a “one size fits all” approach to every job, Hydrex Pest Control of the North Bay utilizes its smaller size and family-operated status to provide its customers with highly personalized service. “Our parent company is a franchise, so our customers benefit from our access to state-of-the-art equipment and technology, but they also get the personal attention of a local, family-run business,” says Mr. Montanez. “People who call here talk to a live person rather than an automated system, and they’re always impressed with the fast service of our skilled, cheerful technicians.”

Another distinguishing attribute of Hydrex Pest Control of the North Bay is its emphasis on using environmentally-friendly products and treatment methods whenever possible. “We know a lot of people are concerned about using pesticides inside their homes, so we offer a variety of Green alternatives,” says Mr. Montanez. “We’re very environmentally conscious when it comes to pest eradication, and we even refer customers to local honeybee keepers when they need to remove or preserve honeybee colonies on their properties.”

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Industry Info

Take simple steps to avoid dealing with a bed bug infestation. Bed bug infestations can be frustrating for travelers, homeowners and business owners alike—the bugs are easily transported from room to room, and their bites cause severe itching and may even transmit diseases. To make matters worse, bed bugs can live for up to six months without feeding, so it can be nearly impossible to stop an infestation once it has begun.

So how can you avoid bringing bed bugs home in the first place? According to Felipe Montanez, operations manager at Hydrex Pest Control of the North Bay, Inc. in Petaluma, the first thing you should do is carefully look for signs of an infestation before settling in for the night. “If you’re staying in a hotel or a guest bed, check the fringes of the mattress before doing anything else,” he says. “Even if you don’t see actual bed bugs, you can still look for the small red spots they leave behind.”

If you do find bed bugs in a hotel room, Mr. Montanez recommends requesting another room or switching hotels altogether. “Bed bugs are easy to transport, and they multiply quickly,” he says. “If any of them find their way into your belongings, you’ll take them back to your own home without even realizing it. The best thing to do if you find bed bugs in your home is keep them from spreading. If they’re centralized in one room, don’t move anything—they can easily attach themselves to bedding, clothing and other fabrics. Keep them confined to the room and call a pest control company as soon as possible.”

When it comes to choosing a pest control company, Mr. Montanez says it’s important to be selective—bed bugs have developed immunities to many types of pesticides, so not every company is able to effectively stop an infestation. “For most bed bug treatments, you have to move out of your home in order for them to be effective. The cost for those treatments is high yet the effectiveness is low. Since most infestations are in bedrooms, many people are looking for Green options that are safer to use indoors.”

When looking for a pest control company, Mr. Montanez recommends asking in-depth questions about the materials that will be used and the company’s past success with bed bug removal. “You should also check references of past customers to make sure the company’s extermination services are effective,” he adds.

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Frequently Asked Questions

Q: What types of pests do you deal with?

A: We have the training and equipment to handle ant, rodent, spider and bed bug infestations. We can also trap larger animals like bats, birds, raccoons, opossums, skunks, moles, voles and gophers.

Q: How long will my pesticide treatment last?

A: That depends on the treatment you choose. Our Green treatments don’t contain pesticides, so they don’t last very long—they’re mostly designed to kill pests that are in the area when they’re applied. Our chemical treatments last six to eight weeks, and our termite treatments last even longer.

Q: How often do I need a termite treatment?

A: Termite treatments can last anywhere from one to five years depending on the type of termite and the application used.

Q: Are your pest treatments safe to use around my kids and pets?

A: Yes, the extermination products and methods we use are perfectly safe. All the chemicals we use are listed on the labels of the treatments, and we know how to safely apply them. In fact, the cleaning products under your sink are probably more hazardous than the pesticides we apply. If you’re concerned about chemicals in general, we offer several Green alternatives.

Q: Will you call to remind me about my appointment?

A: Yes, we’ll call you before your appointment so you can open your gate, secure your dog or otherwise prepare your home. We can also send a reminder card in the mail a week ahead of time if you’d prefer.

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SELECTED PHOTOS FROM Hydrex Pest Control of the North Bay, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Felipe Montanez

Expert CONTRIBUTOR PROFILE
  • Felipe Montanez is operations manager of Hydrex Pest Control of the North Bay, Inc., a Diamond Certified company since 2014. He can be reached at (877) 312-1293 or by email.

Felipe Montanez: Diligence and Dedication

By James Florence, Diamond Certified Program Reporter

PETALUMA — Years ago, Felipe Montanez was working in a tire shop and ready for a change of pace, so when he came across an advertisement for a career in pest management, he was immediately intrigued. “In particular, I was drawn by the increased independence and sense of ownership that came from taking care of people’s homes,” he says. Within just a few years of entering the field, Felipe progressed from the ground floor to upper management—a streamlined trajectory he attributes to due diligence. “At every step of the way, I just took the initiative to learn and do as much as I could, so when opportunities presented themselves, I was in a position to take advantage of them. I definitely feel like I’ve earned it.”

Today, as operations manager of Hydrex Pest Control of the North Bay, Inc., Felipe says his favorite part of his job is interacting with customers. “One thing I really enjoy is filling in when one of our technicians is out, because it gives me a chance to be in the field and talk face-to-face with our customers. When I ask how their service has been, they typically respond with glowing reviews, which makes me proud of our team.”

Originally from Washington, Felipe came to the Bay Area on a wine tasting excursion and liked it so much that he decided to permanently relocate. Today, as a resident of Rohnert Park, Felipe says he continues to enjoy all that the North Bay has to offer, including good wine, open spaces and scenic views.

Outside of work, Felipe spends much of his time with his wife, Linda, and their two-year-old son, Braydon. Additionally, he enjoys following his favorite Bay Area sports team, the Oakland Raiders. “As a Raiders season ticket holder, I’m very invested in the team, so it’s a big deal for me.”

In his life and career, Felipe espouses the importance of intense dedication. “When I was in the Air Force, my squadron had a saying: ‘Motivated, dedicated, can’t be stopped.’ That’s stuck with me ever since, and I’ve applied it in both life and work. Basically, in any task or goal that I undertake, I fully invest myself and strive to perform to the best of my ability.”

When asked the first thing he’d do if he could retire tomorrow, Felipe says he’d head to an exotic destination. “I haven’t thought a lot about retirement, but if I were to retire tomorrow, I would probably surprise my wife with a trip somewhere. She’s a big fan of Thailand, so I’d take her there on vacation.”

Ask Me Anything!

Q: What’s your favorite TV show?
A: “Gold Rush” on the Discovery Channel.

Q: If you could time travel, would you go to the past or the future?
A: The future—unlike the past, I can’t read about it.

Q: What’s your favorite thing to do on a rainy day?
A: Fire up my Xbox and play some video games.

Q: What was your favorite video game as a child?
A: “Mike Tyson’s Punch-Out!!”

Q: What’s your favorite winery?
A: I have two favorites: Kunde Family Winery in Kenwood and Domaine Chandon in Yountville.

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Expert articles
  • A Simple Way to Prevent Pest Infestations

    PETALUMA — Two of the most common insects that pest control professionals deal with are cockroaches and ants. While there are various methods for eradicating these domestic intruders, the best policy is to prevent them from entering your home in the first place. The best way to do this is to be thorough about cleaning and sanitation.

    Most people don’t think much of leaving a sugar bowl uncovered or letting food crumbs sit overnight, but even these seemingly minor factors can attract pests. What’s worse, if even a single ant or cockroach happens upon a source of sustenance in your kitchen or pantry, it will make a pheromone trail and alert its friends about the newfound food supply. So, when you’re cleaning up after meals, consider going the extra mile. Even small steps like wiping the edges of kitchen counters and baseboards can make a big difference. By removing elements that attract pests, you can avoid accidentally inviting them into your home.

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Expert video tip
  • Video: Preventing Ants and Cockroaches

    Complete Video Transcription

    PETALUMA — Host, Sarah Rutan: If you’re concerned about pests, you’ll first need to know the best way to keep them out of your home. Today we’re in Petaluma with Diamond Certified Expert Contributor Felipe Montanez to learn one way to prevent cockroaches and ants.

    Diamond Certified Expert Contributor, Felipe Montanez: Two of the biggest problems that we have in the industry are cockroaches and ants. And what I tell people, the number one way to fight cockroaches is sanitation. Getting all the little edges around the baseboards in kitchens will do a world of help. Keep – clean up that extra, just, food debris. Keep anything where they are finding an energy source to reproduce, let’s get rid of that.

    And the same with ants as well. People don’t think it’s a big deal to leave sugar out or extra food particles. All that stuff, they will find it, and they will make a pheromone trail, and their friends will be right behind them. So, sanitation, sanitation. Clean up.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.

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Hydrex Pest Control of the North Bay, Inc. WEBSITE AND EXTERNAL FEED
  • Hydrex Pest Control of the North Bay, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
http://www.hydrex.info
Diamond Certified RATINGS ON Hydrex Pest Control of the North Bay, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 242 VERIFIED CUSTOMERS i

B. S. B.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

1 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

They're honest, punctual, and reliable. I'm very happy with the work they did for us.

What really set them apart from other companies, was their professionalism, thoroughness, and friendliness.

Arlene M.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

2 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

I thought that they were great. They were very fast, responsive, and they followed through on their promises.

I thought their clean-up was great. They also worked very hard to resolve my issue.

Cecilia F.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

3 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

They are very efficient and mostly on time. I have never had a problem in all the years I've used them.

They are efficient and mostly on time, no complaints,

Jeff D.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

4 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are awesome. They really do work that works. They deal with the pests.

They do a service that does actually work.

Audra

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

5 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are good, always on time, they know what they are there for so there's no guessing about what needs to be done, and the service works. I have been using them for years on various properties.

I would say the effectiveness of the service

Ted R.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

6 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

I thought they did a great job. Their service works.

THey were able to take care of some pretty bad termite infestation that we had and it was done fairly quickly.

Michael D.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

7 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

Great service

The tech, Christian

Christine H.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

8 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

They are great. I would recommend them.

The service works.

Chris

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

9 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

They do a good job. They are in and out.

I think they are friendly when I do run into them.

Jessica R.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

10 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. They came out and did some things to get rid of a few entrances that we had where rodents had gotten in, so, I mean they did it and we have never had any problems since.

They were cost efficient.

Ethan L.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

11 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

The person I work with all the time listens to me and does what needs to be done. He is a good guy.

The person who works on my account is on autopilot with us. He calls and lets us know what he finds and what needs to be done. He is just great.

Gerry C.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

12 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

We are very happy with them. Filipe is the best.

Filipe

Pat T.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

13 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

Don knows everything and Chris is just the best. They do a great job.

Don and Chris's expertise

Carol F.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

14 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are fine. I would recommend them.

They have a good service.

Wendy B.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

15 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

They are on time and they are reliable. They have given me good advice when they have not been able to come out for something.

It is usually the same person who comes out each time and not a stranger.

Kathleen C.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

16 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

They were on time, very professional and went above and beyond what they were expected to do.

Andrew answered all of my questions and did anything extra if I asked him to do it.

Nancy K.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

17 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

They do a thorough job and are respectful of the property.

The completeness of the job

John S.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

18 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are good. They are effective.

I guess the effectiveness

Joan J.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

19 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

I have recommended them.

The technician always knocks on the door and checks in with me before getting started. He wants to know if I have any problems or questions.

Keith V.

VERIFIED Hydrex Pest Control of the North Bay, Inc. CUSTOMER

20 of 242

Quality 10
10
Loyalty Yes
CRITIQUE

Hire these guys.

We don't have any bugs or varmints.

Read All 242 Survey Responses at Ratings View
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