Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Mid-Peninsula Roofing Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take a detail-oriented approach to every job and provide clear communication throughout every step of the roofing process. “Our business is built on word-of-mouth referrals from happy customers, so our goal is always to make sure they have positive experiences,” says Ronald Stahl, a partner in the company. “From providing every project with an onsite foreman to reviewing a comprehensive checklist at the end of the job, everything we do is based on meeting a very high standard of quality.”

Mid-Peninsula Roofing has been installing and repairing all types of roofing systems for residential and commercial clients throughout the Greater Bay Area since 1993. In addition to working with traditional materials such as tile, composition shingles and slate, the company fabricates and installs custom metal roofs and offers solar power system installations through its sister company, Bay Area Energy Solutions Inc. (Lic. 927391)

Unlike roofing companies that limit their services to certain types of roofs because they lack the proper training or equipment, Mid-Peninsula Roofing has the ability to install and repair every kind of roofing system. “Whether it’s tile, built-up, shingle or single-ply, our crew members can handle it,” says Mr. Stahl. “Our customers really appreciate the diversity of our roofing expertise.”

Another distinguishing attribute of Mid-Peninsula Roofing is its ability to handle almost every aspect of the roofing process in-house, which gives its clients a single point of contact throughout each phase of their projects. “The only time we use subcontractors is to handle painting or stucco work,” explains Mr. Stahl. “All our roofing and solar projects are done by our own crews, and we’re proud of that.”

Know how to spot the signs of a failing roof to prevent unnecessary damage to your home. Most homeowners dread the thought of needing major roof repairs or a roof replacement, but roof work is one home improvement project that should be tackled before it’s absolutely necessary. A roof is a home’s first line of defense against damaging elements such as rain and wind, so if your roof is old, inefficient or otherwise compromised, it can lead to water leaks, mold, and interior damage that may not be visible until it’s too late. That’s why it’s important to have your roof checked by a professional contractor—you’ll either be assured that your roof is doing its job or be warned that your roof is starting to degrade.

“The most serious sign of a failing roof is if you’re experiencing obvious problems like leaks,” says Ronald Stahl, a partner at Mid-Peninsula Roofing Inc. in Burlingame. “Another warning sign that many people don’t recognize is the age of the roof. An asphalt shingle roof that’s 20 years old is probably halfway through its life, while most wood roofs only last about 20 years.”

Experts recommend having your roof inspected for signs of damage or weakening if it’s more than 12 years old or has a single layer. “A qualified roofing contractor can come out, look at your roof, answer your questions, and help you determine if your roof needs to be repaired or replaced,” says Mr. Stahl.

If you think your roof may be compromised or in danger of failing, watch for the following signs:

• Interior water damage such as water stains on ceilings and walls
• Decaying, cracked or torn shingles
• Shingles that experience loss of granulation, curling or separation from the roof
• Cracked or missing shingles
• Wind damage such as missing, flapping or loose shingles
• Broken, sagging, or rusting gutters or downspouts
• Damage caused by hail, tree limbs or weather

Q: How much will my roofing project cost?

A: That depends on the type of home you have and the roofing material you choose. It’s important to remember that quality work comes at a higher price. We need to hire the right people to do the job correctly, and that costs more.

Q: How long will it take to finish my roofing project?

A: Most average-sized homes take about a week to re-roof. For bigger homes, it can take a couple of weeks to a month. Regardless, we’ll give you a schedule before work begins and stick to it, barring any unforeseen circumstances that may make the project run longer.

Q: Do you offer warranties on your work?

A: Yes. The details of your warranty depend on the roof you choose, but we offer a full manufacturer’s warranty on all our work. We also provide our own labor warranty, which runs between five and 10 years depending on the type of roof.

Q: Will you protect my home and landscaping while you’re working on my roof?

A: We go above and beyond to protect our customers’ properties. We put down tarps before we arrive, scaffold the home (if necessary) to protect its landscaping, tarp the attic and do anything we can to keep the house as clean as it was when we got there. We also clean up the jobsite at the end of each workday and make sure any uncompleted roofing is watertight before we leave for the night.

Q: Is it possible to install a new roof if I have solar panels on my current roof?

A: Yes. Our sister company, Bay Area Energy Solutions Inc., is fully capable of removing, repairing, retrofitting and installing solar panels.

Q: Can a new roof reduce my energy bills?

A: It depends on the roof. For instance, we can remove an old tar and gravel roof and install a cool roof, which will reduce your attic temperature by 30 to 50 degrees and keep your home from absorbing extra heat.

Q: If I have a satellite dish or antenna on my roof, will you put it back in the same location after the project is complete?

A: We can put antennas back, but if you have a satellite dish, you’ll need to have the cable company come out and reinstall it. We can put it back where it was, but the dish company will know where to place it to get the best reception.

Q: Do you buy local products?

A: We try to buy local services and products whenever possible.