Diamond Certified Company Report

Molly Maid of S. Silicon Valley

Name: Molly Maid of S. Silicon Valley
Address: US
Telephone: (408) 763-3556
Rating: 8.6

(408) 763-3556

Contact

Diamond Certified Company Report

Molly Maid of S. Silicon Valley

(408) 763-3556

Contact

Diamond certified ratings dashboard

CUSTOMER SATISFACTION i

Customer LOYALTY i

Helpful Expertise i

Company Credentials i

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Phone SURVEY RESPONSES FROM 243 VERIFIED CUSTOMERS i

Harmony

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

1 of 243

Quality 10

10 10

Loyalty Yes

CRITIQUE

They are good, thorough and reliable.

They are good, through and reliable.

Mindi Z.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

2 of 243

Quality 8

8 10

Loyalty Yes

CRITIQUE

They are very consistent and on time. I come home to a clean house.

That I am not the one cleaning my house

Jill S.

VERIFIED Molly Maid of S. Silicon Valley CUSTOMER

3 of 243

Quality 9

9 10

Loyalty Yes

CRITIQUE

They always show up and get the cleaning done.

They do a good job.

Read All 243 Survey Responses at Ratings View

Diamond certified VIDEO PROFILE

Diamond certified company PROFILE

Molly Maid of S. Silicon Valley provides a wide range of residential and light commercial cleaning services for clients throughout Santa Clara County. In addition to offering weekly and bi-monthly cleaning programs that target every room of the home (including hard-to-reach areas), the company extends its services to offices, apartments, and move-in and move-out projects.

Owners Sandy and Bill Willis credit much of Molly Maid of S. Silicon Valley’s success to the level of convenience it provides for its clientele. “We’re here to make our customers’ lives easier so they don’t have to worry about cleaning their homes when they have free time,” says Mrs. Willis. “We also have older customers who are unable to clean regularly, so they appreciate that we’re able to handle that for them.”

Molly Maid of S. Silicon Valley further prioritizes convenience for its customers by offering flexible scheduling and listening closely to their suggestions. “We send out surveys every quarter to see how people like our cleaning services and learn what we can do to improve,” says Mr. Willis. “We’re always trying to get a feel for what our customers want so we can provide them with the best possible service.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Molly Maid of S. Silicon Valley

COMPANY CONTACT

Molly Maid of S. Silicon Valley

(408) 763-3556

EMAIL
Map Hours Website CLOSED NOW

Service AREA

Santa Clara County

SERVICES PERFORMED

Residential Cleaning
Move-In & Move-Out Cleaning
Office Cleaning

CAPABILITIES TABLE

Company Name:	Molly Maid of S. Silicon Valley
Website:	www.mollymaid.com/s-silicon-valley
Phone Number:	(408) 763-3556
DCID Number:	DCID4084450448
Hours:	Mon – Fri: 8am – 4pm
Areas Served:	Serving Santa Clara County, Including Cupertino, Sunnyvale, San Jose, Santa Clara, Campbell, Los Gatos and Saratoga
Managers:	Sandy and Bill Willis, Owners
Years in industry:	20 (Combined)
# of Employees:	30
Insurance:	Liability Insurance, Workers’ Compensation
Memberships:	Better Business Bureau
Founded:	1994
Areas of Expertise:	Residential Cleaning, Move-In & Move-Out Cleaning, Office Cleaning
Customer Type:	Residential, Light Commercial
Warranties & Guarantees:	24-Hour Warranty on All Cleaning Jobs
CC Accepted:

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Molly Maid of S. Silicon Valley

Molly Maid of S. Silicon Valley’s employees wear PPE and use high-quality cleaning products when working inside customers’ homes.

Company Profile

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Company Philosophy

“We want our customers to expect to receive premium service each time they call us. Earning their trust is very important to us, so we bend over backward to make them happy. They know that if they ever have a problem, we’ll do whatever it takes to make it right.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For Molly Maid of S. Silicon Valley, the key to keeping customers happy is simple: provide a streamlined cleaning process that ensures quality results and positive experiences. “We clean every home and business in the same efficient way so we don’t waste time,” affirms President Sandy Willis. “Our cleaning teams work from top to bottom to complete jobs as quickly as possible so our clients can get back to their lives, which they really appreciate.”

Molly Maid of S. Silicon Valley has been providing cleaning services for residential and light commercial clients throughout Santa Clara County since 1994. The company offers weekly and bi-monthly cleaning programs that target every room of the property (including hard-to-reach areas), and it also extends its services to apartments, offices, and move-in and move-out projects.

Unlike less experienced cleaning companies that lock their customers into contracts and don’t accommodate for extenuating circumstances, Molly Maid of S. Silicon Valley offers flexible scheduling that allows its clients to book cleaning services in timeframes that work best for them. “We’ll bend over backward to move a customer’s cleaning day, switch their team members or modify their services,” says Mrs. Willis. “Their satisfaction is our number one priority, so we listen to their needs and make sure they’re getting exactly what they want.”

Another distinguishing feature of Molly Maid of S. Silicon Valley is its staff of thoroughly vetted, highly trained cleaning professionals, all of whom take pride in providing safe, comprehensive service. “Our cleaners focus on making our customers’ lives easier so they don’t have to worry about cleaning when they have free time,” says Mrs. Willis. “They know that if they’re not completely satisfied with our work, we’ll come back within 24 hours and make it right.”

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Industry Info

Paying a fair price for house cleaning services can ensure a better outcome for you and your service provider.

Many homeowners hire house cleaning companies to save time—they like coming home to a clean house and being able to spend time with their families instead of vacuuming and scrubbing. But according to experts, homeowners should be wary of trying to save both time and money on cleaning services. While many house cleaners advertise low prices, consumers can find themselves in uncomfortable or stressful situations if they hire companies that emphasize low prices instead of quality services.

“A quality house cleaning company should carry insurance and be compliant with the law in terms of minimum wage and overtime pay,” says Sandy Willis, president of Molly Maid of S. Silicon Valley in San Jose. “If a cleaner gets injured while working at your house, an insured company will be able to take care of any liability issues, but an uninsured company can put you at risk of being held liable for injury claims and hospital bills. Likewise, damage to your home can be covered by liability insurance, but that’s only true if the company carries it.”

It’s not uncommon for homeowners to ask why high-quality house cleaning companies are more expensive than those that are unlicensed or don’t carry insurance, but Mrs. Willis says they need to understand that a small price increase can mean the difference between working with a professional and hiring someone who doesn’t have any protections in place for their customers or employees. “Unfortunately, this industry has some service providers that aren’t compliant with insurance or pay requirements. If you hire one of these providers, you could be held liable if issues arise.”

Instead, Mrs. Willis recommends carefully vetting a cleaning service by asking about insurance and verifying that its employees are background checked and treated fairly. “It might be more expensive, but you’ll have peace of mind knowing your house and the company’s cleaners are taken care of.”

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Frequently Asked Questions

Q: How much will it cost to clean my house?
A: It depends on the size of your home and how many bedrooms and bathrooms there are, but we’ll provide you with a free estimate that covers everything you’re looking for. We can tailor our services to your specific cleaning needs and charge you accordingly. We also offer a fixed hourly rate for one-time cleanings.

Q: Will you tell me when my cleaning team will arrive?
A: Yes. We try to give a two- to four-hour window for when we’re going to arrive. There are a lot of variables in the cleaning business—a job might go long, the traffic might be bad or other issues might impact scheduling. We can give you a better window of time on the day of the cleaning, and we have GPS on all of our vehicles so we can let you know our ETA if exact timing is important to you.

Q: Will you remind me when my appointment is coming up?
A: Yes. We use automated text, voicemail and email messages to remind our clients that a cleaning team is coming to their location the next day. We can also schedule these messages based on your preferences.

Q: Do you clean windows?
A: We clean the insides of windows, not the outsides, and we’re only able to work on normal-sized windows. We’re not a window service company, but we try to accommodate our customers as much as possible. For liability reasons, we can’t work on a step ladder that’s more than two steps high, but that’s high enough for the windows in most homes.

Q: Do you use safe cleaning products?
A: Yes. All of our cleaning products are safe to use around children and animals. We don’t use strong chemicals, so there isn’t a chemical smell when we’re done cleaning. We can use bleach in bathrooms, but we have other products if you’d prefer those.

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SELECTED PHOTOS FROM Molly Maid of S. Silicon Valley

Molly Maid of S. Silicon Valley’s employees wear PPE and use high-quality cleaning products when working inside customers’ homes.
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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Sandy Willis

Expert CONTRIBUTOR PROFILE

Sandy Willis is president of Molly Maid of S. Silicon Valley, a Diamond Certified company. She can be reached at (408) 763-3556 or by email.

Sandy Willis: Entrepreneurial Aptitude

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — Sandy Willis has always had a penchant for entrepreneurship. Even in the midst of an economic recession, she was able to find a diamond in the rough. “Back in 2009, my husband, Bill, and I were looking to buy a business that had positive cash flow,” she recounts. “We’ve been entrepreneurs for quite some time—prior to that point, we’d owned three different coffee shops and sold them. We came across a Molly Maid franchise in San Jose and it met our criteria, so we bought it. About three years later, the owner of the neighboring franchise in Cupertino/Saratoga wanted to sell, so we ended up buying their territory and expanding.”

Today, as president of Molly Maid of S. Silicon Valley, Sandy says her favorite part of her job is the independence. “I like the freedom that comes with being my own boss. Besides setting my own hours, I’m able to go the extra mile to take care of my employees and customers as needed.”

A resident of Morgan Hill, Sandy spends her time outside of work on a variety of active pastimes. “Bill and I enjoy hiking, playing golf, and going on vacation when we get the chance,” she details. “We like beaches, so Mexico is a favorite vacation spot of ours. At home, I enjoy cooking and trying my hand at new recipes.” Additionally, Sandy takes time to keep up with her and Bill’s three adult children.

Regarding a professional philosophy, Sandy espouses the importance of employee care. “We have about 30 employees, and we try to create a nice working environment by paying them a decent wage and keeping them busy. Most of them are mothers, so I try to make sure they’re able to support themselves and their families. That’s definitely one of the most rewarding parts of my job.”

When asked what she’d do if she were to retire tomorrow, Sandy says she’d travel. “I’ve traveled a fair amount in my life—after I graduated from college, I lived in Europe for a year, and I’ve also been to places like Mexico, Australia, and Canada. So, if I were to retire, I wouldn’t mind doing some more traveling, both abroad and domestically. I’d like to visit New Zealand and also spend some time checking out the East Coast of the U.S., especially the New England area.”

Ask Me Anything!

Q: Are you an early bird or a night owl?

A: An early bird. I’ve been that way ever since I had my coffee shop.

Q: Are you a dog person or a cat person?

A: Both—I’m an animal person.

Q: What was your first pet?

A: A cat named Puff-Puff.

Q: What’s your favorite thing to eat for dessert?

A: Anything chocolate.

Q: What’s your favorite local restaurant?

A: Maurizio’s in Morgan Hill.

Expert articles

How to Properly Disinfect a Surface

By Sandy Willis of
Molly Maid of S. Silicon Valley

SAN JOSE — When disinfecting surfaces inside the home, many people simply spray a disinfectant product on the surfaces and wipe them with a cloth. However, this neglects an important part of the process. Before applying disinfectant to a surface, you should clean it with soap and water. If you don’t do this, the disinfectant won’t be as effective. This initial soap-and-water cleaning will get rid of most of the germs before following up with disinfectant to finish the rest of them off.

Another important part of the disinfecting process that people often neglect is giving the disinfectant time to set. Most people wipe off the surface immediately after spraying the disinfectant, but this doesn’t give the product time to fully break down and eliminate all the germs. Look at the instructions on the disinfectant bottle—they should tell you how long to let the product sit before wiping (it’s usually between five and 10 minutes). By letting the product sit for the recommended time span, you’ll have a truly clean and sterile surface.
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Expert video tip

Video: The Proper Way to Disinfect a Surface

With Sandy Willis of
Molly Maid of S. Silicon Valley

Complete Video Transcription

SAN JOSE — Sandy Willis: So, we want to clean and disinfect your house. The most important thing to do first is you must clean the surface first. So, because if you don’t clean the surface first with soap and water, the disinfectant’s not going to work. Most likely when you clean it, use soap and water, and that will get rid of like 97 percent of all the germs. And then when you disinfect, that will get up to the 99.99 percent.

So, after you clean it with warm soap and water, you will spray the area with your disinfectant. And let it sit. You need to look at your instructions. It’ll tell you how long it should sit. It just could save between five to ten minutes. If you don’t let it sit during that time, it will not disinfect, because the disinfectant has to take that time to do its breakdown and do its job to get rid of all the germs. And then after that time, then you can wipe it up. And then you will have a clean and disinfected area.

Host: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.info.
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Molly Maid of S. Silicon Valley WEBSITE AND EXTERNAL FEED

COMPANY WEBSITE

https://www.mollymaid.com/s-silicon-valley/

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