Diamond Certified Company Report

Pacific Coast Termite

Diamond Certified Company Report

Pacific Coast Termite

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 465 VERIFIED CUSTOMERS i

Daniel C.

VERIFIED Pacific Coast Termite CUSTOMER

1 of 465

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, they had good customer service, and I would highly recommend them.

They did a great job. I have recommended them to other people. They came in, did the job, cleaned up, and left.

Dave S.

VERIFIED Pacific Coast Termite CUSTOMER

2 of 465

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they can trust them and that they are worth working with.

The evaluation was good, they were quick, and they did a thorough job inspecting everything. We felt they were pretty good. They were honest and straightforward. They did not cut any corners.

Brenda F.

VERIFIED Pacific Coast Termite CUSTOMER

3 of 465

Quality 10
10 10
Loyalty Yes
CRITIQUE

An expert was available to answer all of my incredibly detailed questions.

They went above and beyond. They acted like a small business. I felt supported throughout the process. I didn't feel like it was a big corporation where I could get lost, and they gave me personalized attention.

Read All 465 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Pacific Coast Termite is a family-owned and operated business that uses orange oil to rid homes of destructive, unwanted pests. The company serves residential and commercial clients throughout Northern California, and it also has offices in Southern California. In addition to handling infestation removal, it offers preventive pest control treatments to help defend against future invasions.

Pacific Coast Termite specializes in the use of XT-2000® Orange Oil, a naturally occurring essential oil that’s made from orange rinds and contains an active ingredient called d-limonene. According to the company, when orange oil is injected directly into infested areas, it eradicates termites and their eggs on contact.

Pacific Coast Termite also offers alternative pest control products, including Bora-Care®, which is formulated for the interior and exterior control of subterranean termites, drywood termites, wood-destroying beetles, and decay fungi. The company’s inspectors provide complimentary, thorough inspections of buildings and homes; detailed reports of their findings; and recommendations for treatment and pricing.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pacific Coast Termite

COMPANY CONTACT
Service AREA

Northern California

SERVICES PERFORMED

Free Inspections & Estimates
(Restrictions Apply: $350 Fee for Inspection if Home is For Sale or in Escrow)
Termite, Pest & Rodent Control
Pest Control Insulation

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pacific Coast Termite

A Pacific Coast Termite technician sprays for termites.

Company Profile

Pacific Coast Termite is a family-owned and operated business that uses orange oil to rid homes of destructive, unwanted pests. The company serves residential and commercial clients throughout Northern California, and it also has offices in Southern California. In addition to handling infestation removal, it offers preventive pest control treatments to help defend against future invasions.

Pacific Coast Termite specializes in the use of XT-2000® Orange Oil, a naturally occurring essential oil that’s made from orange rinds and contains an active ingredient called d-limonene. According to the company, when orange oil is injected directly into infested areas, it eradicates termites and their eggs on contact.

Pacific Coast Termite also offers alternative pest control products, including Bora-Care®, which is formulated for the interior and exterior control of subterranean termites, drywood termites, wood-destroying beetles, and decay fungi. The company’s inspectors provide complimentary, thorough inspections of buildings and homes; detailed reports of their findings; and recommendations for treatment and pricing.

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Company Philosophy

“We pride ourselves on our professionalism and our environmental approach to termite and pest removal. We respect our customers' homes and take care to protect their belongings while we work. Our goal is to offer our customers thorough, effective termite and pest control by using the most advanced techniques and methods available and providing the utmost in professional service.”

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Comparative Summary

Pacific Coast Termite’s Northern California branch is dedicated to providing environmentally-safe techniques to protect customers’ homes or businesses from wood-devouring pests. The firm uses two chief products: one made of borate compound, which is benign to humans and pre-treats wood to make it resistant to termites and other pests; and one made of orange oil, which is derived from orange rinds and uses acidic pH to kill existing termites.

Pacific Coast Termite’s professional and experienced inspectors offer free inspections and detailed reports that include treatment and pricing options. Once customers decide on a plan, the company sets up a treatment date and its technicians go to work. The treatments are safe, effective and don’t require clients to vacate their buildings.

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Industry Info

Termite control can be effectively and professionally managed, but no treatment is 100 percent guaranteed. Discerning consumers must pay careful attention to pest control companies’ warranties to ensure they’re properly covered in case of re-infestation. Does the warranty only protect against certain types of termites? How long does the warranty last? Each company will have different provisions, so you should read the fine print to effectively compare the various terms.

A second concern is the treatment itself. Is it toxic to humans? Will the chemicals leach into the environment and water supply? Does it provide protection against more than one type of termite or pest? Does it require you to vacate the premises for several days while the treatment is underway?

Ask if the company is staffed with professionals who are geared toward customer service and knowledgeable about termites and other pests. Is the inspection a thorough one? Are they trying to solve a problem or just sell you a solution?

Joseph Grande, manager of Pacific Coast Termite’s Northern California branch, says the best course of action is to get two or three bids from different pest control companies. Even if you know nothing about termite control, you can use the bids to compare firms. You may be presented with multiple treatment options, which you can use to form follow-up questions and ask the contractors about their competitors’ solutions. The most professional and knowledgeable firms rise to the top.

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Frequently Asked Questions

Q: How do I know if I have a termite problem?

A: You may see swarms of flying insects both inside and outside your house, usually in the spring. After swarming, the termites shed their paper-like wings and you may find them on windowsills, counters or floors. Tiny holes in wood, small piles of wood shavings, crumbling drywall, and sagging doors are all indicative of a termite infestation. Also, termites often make tubes of mud and other debris across concrete surfaces. Unfortunately, these signs indicate structural damage to your home or business has already occurred. By the time you see them, the damage has already started.

Q: How do I prevent termites?

A: Schedule regular home inspections by pest control specialists and pre-treat the wood in your building. Also, keep the house and foundation dry and caulk around windows and doors—termites love moist environments. Keep your gutters clean and ensure they drain at least three feet from the building. Move any stacked firewood away from the side of the building.

Q: What’s orange oil?

A: Orange oil is a Green product derived from orange rinds that’s used in a variety of products, from pet shampoos to household cleaners. The brand we use for termite control, XT-2000®, is injected directly into termite galleries and kills termites and their eggs on contact. Should a termite avoid physical contact with orange oil, it can also die if it eats any wood that’s recently been treated with the product. XT-2000 and its active ingredient, d-limonene, is devastating to termites because of its exceptionally high citric acid content, which is of minimal consequence to humans. Orange oil biodegrades in about four days, but during that residual period, termites that eat treated wood will also be eradicated.

Q: Do I have to leave my home during the treatment?

A: No. All the products we apply are safe for humans. You can stay and watch our technicians at work.

Q: What’s Bora-Care®?

A: Bora-Care® is a patented liquid pre-treatment used to protect structural wood from termites and other wood destroying organisms. The active ingredient is a borate compound, safe for humans and pets but toxic to both insects and fungus species. We apply Bora-Care directly to the wood in a building, not the soil around it. With soil treatments, even under the best circumstances, termites can still enter through a break in the soil barrier and cause major damage to the wood in the structure. But if termites can’t eat the wood, the probability of structural damage is minimized. Once the borate compound diffuses into the wood, it remains indefinitely. Only high levels of water saturated in the wood will force out the active ingredient, so we generally recommended you seal exposed exterior structural wood after Bora-Care application to prevent excessive moisture.

Q: When is the best time to pre-treat wood with Bora-Care?

A: The best time is during construction, before the house is boarded up. But we can apply it to existing buildings, although there may be areas we can’t access.

Q: Is Bora-Care effective?

A: Research from a 12-year study by the USDA Forest Service and Mississippi State University’s Forest Products Laboratory shows wood treated with Bora-Care stops termite attacks and prevents subterranean termites from tubing over-treated wood. In addition, tests conducted at Louisiana State University have shown that when Bora-Care is applied to concrete surfaces, it prevents termite tubing. Treated wood is also protected against carpenter ants, old house borers, powderpost beetles, and fungi.

Q: Is Bora-Care safe?

A: Yes. Not only is it safe for humans, but unlike many soil termiticides, Bora-Care won’t corrode with PVC plumbing, metal fasteners, fittings, or nails. Also, we apply it directly and only to the wood or concrete. It’s not applied to the general environment and doesn’t leach into water supplies.

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Diamond Certified RATINGS ON Pacific Coast Termite
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 465 VERIFIED CUSTOMERS i

Daniel C.

VERIFIED Pacific Coast Termite CUSTOMER

1 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

They were on time, they had good customer service, and I would highly recommend them.

They did a great job. I have recommended them to other people. They came in, did the job, cleaned up, and left.

Dave S.

VERIFIED Pacific Coast Termite CUSTOMER

2 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell them that they can trust them and that they are worth working with.

The evaluation was good, they were quick, and they did a thorough job inspecting everything. We felt they were pretty good. They were honest and straightforward. They did not cut any corners.

Brenda F.

VERIFIED Pacific Coast Termite CUSTOMER

3 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

An expert was available to answer all of my incredibly detailed questions.

They went above and beyond. They acted like a small business. I felt supported throughout the process. I didn't feel like it was a big corporation where I could get lost, and they gave me personalized attention.

Marama E.

VERIFIED Pacific Coast Termite CUSTOMER

4 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

Fast, efficient and they knew what they were talking about.

Knowledgeable and efficient

Janice F.

VERIFIED Pacific Coast Termite CUSTOMER

5 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

It was simple, easy and I'm satisfied with their work.

Professional

Martin Z.

VERIFIED Pacific Coast Termite CUSTOMER

6 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

They are very helpful, come out and do the work, are prompt and courteous and good with customer service.

Efficient and really good customer service

Shawn P.

VERIFIED Pacific Coast Termite CUSTOMER

7 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend the business.

I liked the fact that we didn't have to worry about our pets getting sick and there were no repercussions.

Karen S.

VERIFIED Pacific Coast Termite CUSTOMER

8 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

They are dependable. I have told another neighbor about them and they used them.

Dependable

Jennifer J.

VERIFIED Pacific Coast Termite CUSTOMER

9 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

I have told friends and will continue to tell friends that they are very respectful, did an amazing job and were professional.

I understood what they were doing from beginning to end. They did a great job explaining everything.

Lisa G.

VERIFIED Pacific Coast Termite CUSTOMER

10 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They were honest, professional, nice and very clean.

Tom J.

VERIFIED Pacific Coast Termite CUSTOMER

11 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

They showed up when they said they would and took care of the problem.

Sebastian K.

VERIFIED Pacific Coast Termite CUSTOMER

12 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

It was good.

It's working.

Jill J.

VERIFIED Pacific Coast Termite CUSTOMER

13 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They responded quickly and got the job done in a timely manner.

Robert R.

VERIFIED Pacific Coast Termite CUSTOMER

14 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

They are honest, get the job right and the technicians that come out are very nice and thorough.

They took the time to explain what they do, why they do it, what the treatment is and what it does. They were very detailed.

Joel M.

VERIFIED Pacific Coast Termite CUSTOMER

15 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

Professional and got the job done

They did what they were supposed to do and got it done.

Sandra B.

VERIFIED Pacific Coast Termite CUSTOMER

16 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

I don't know. They were quick.

We didn't want to have our house tented.

Dan K.

VERIFIED Pacific Coast Termite CUSTOMER

17 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. They were excellent.

The quality and concern is good.

Johan K.

VERIFIED Pacific Coast Termite CUSTOMER

18 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

They had the best pricing versus two other companies and answered all of our questions.

Very thoughtful and explained everything really well

Glenn S.

VERIFIED Pacific Coast Termite CUSTOMER

19 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

Get a quote.

I didn't have to have a tent on my house.

David W.

VERIFIED Pacific Coast Termite CUSTOMER

20 of 465

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

Good job and fair pricing

Read All 465 Survey Responses at Ratings View
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